Sofia Maldonado

Answer phones and assist clients with scheduling appointments and general questions Communicate empathetically and professionally with pet owners regarding patient care Support veterinarians and veterinary technicians during procedures and clinical tasks

Animal Care Attendant - Animal Medical Center at Fort Sheridan - Fort Sheridan, IL

(2024-04)

• Answer phones and assist clients with scheduling appointments and general questions
• Communicate empathetically and professionally with pet owners regarding patient care
• Support veterinarians and veterinary technicians during procedures and clinical tasks
• Collect blood samples and assist with diagnostic testing procedures
• Administer vaccines under veterinary supervision
• Practice stress-free restraint techniques with patients during examinations and treatments
• Assist with clinical laboratory tests as requested
• Clean, disinfect, and maintain kennels and exam rooms
• Launder, dry, and organize towels and blankets

Pet Sitter / Dog Walker - Self-Employed - Chicago, IL, Highland Park, IL, Highwood, IL

(2023-06)

• Provide reliable pet sitting and dog walking services for a variety of pets
• Perform multiple daily walks, feedings, and medication administration as instructed
• Maintain cleanliness through cage cleaning, accident cleanup, paw wiping, and light housekeeping
• Follow detailed owner instructions to maintain pets' routines and comfort
• Communicate consistently with pet owners through updates, photos, and messages

Cashier / Food Runner - Michael's Grill and Salad Bar - Highland Park, IL

(2020-05 - 2023-08)

• Delivered friendly and efficient customer service in a fast-paced environment
• Served as lead runner, organizing carryout orders and coordinating team workflow
• Took customer orders using handheld devices and tablets
• Verified, bagged, and distributed customer orders accurately and efficiently
• Restocked food and dry goods inventory as needed
• Maintained cleanliness and organization of workstations

Desk Worker - UIC Campus Housing - Chicago, IL

(2020-01 - 2020-03)

• Checked in residents and guests to maintain campus safety
• Managed package and mail distribution
• Distributed loaner keys and assisted with lockout procedures
• Rented out equipment including vacuums and moving dollies
• Assisted with room changes and lock replacements
• Transitioned out of role during campus move to online learning

Certified Front of House Trainer - Chipotle - Highland Park, IL

(2017-03 - 2019-08)

• Provided professional and friendly customer service
• Trained new employees in food safety, customer service, and operational procedures
• Worked efficiently across multiple positions including cashier, grill, prep, and line
• Set positive examples for team members through teamwork and productivity
• Resolved customer concerns professionally to maintain satisfaction and loyalty

Bachelor - Biological Sciences - University of Illinois Chicago (2019 - 2023)

High School Diploma - Highland Park High School (2015 - 2019)