Sol Jang

Bilingual client support professional with 7+ years driving seamless onboarding, account coordination, and client communication across fast-paced service environments. Skilled at managing CRM workflows, resolving issues proactively, and delivering clear, confident guidance that keeps clients informed and satisfied.

Client Support Manager - Bluu

(2024-10)

Merchant Services

• Serve as primary liaison between clients, sales, and operations — resolving account issues and communicating updates with speed and accuracy
• Coordinate onboarding and account details across departments, ensuring every case progresses smoothly and on schedule
• Lead daily operations meetings and track performance reporting to strengthen team coordination and drive continuous improvement

Merchant Account Coordinator - Smart Merchant Solution

(2015-08 - 2020-08)

Also worked from March 2024 - October 2024

• Guided clients through onboarding requirements and next steps, reviewing and confirming application details to ensure accuracy at every stage
• Managed client and partner accounts as lead point of contact, handling scheduling, compliance details, and escalations with discretion
• Maintained organized CRM records of communications, documentation, and follow-ups, ensuring zero missed deadlines

English Teacher - English Village in Inje

(2022-12 - 2023-12)

• Delivered structured English communication lessons to elementary students using multimedia and interactive activities for varied skill levels
• Wrote scripts and content for lesson videos, translating complex material into clear, student-friendly guidance
• Adapted lesson plans in real time to meet diverse student needs, maintaining an organized and supportive classroom environment

Collections I - Hyundai Capital America

(2013-12 - 2014-11)

• Resolved account concerns for English- and Korean-speaking clients via inbound/outbound calls, negotiating payment arrangements and maintaining accurate records

Business Administration - Brookhaven College