Client Support Manager - Bluu
(2024-10)
Merchant Services
- Serve as primary liaison between clients, sales, and operations — resolving account issues and communicating updates with speed and accuracy
- Coordinate onboarding and account details across departments, ensuring every case progresses smoothly and on schedule
- Lead daily operations meetings and track performance reporting to strengthen team coordination and drive continuous improvement
Merchant Account Coordinator - Smart Merchant Solution
(2015-08 - 2020-08)
Also worked from March 2024 - October 2024
- Guided clients through onboarding requirements and next steps, reviewing and confirming application details to ensure accuracy at every stage
- Managed client and partner accounts as lead point of contact, handling scheduling, compliance details, and escalations with discretion
- Maintained organized CRM records of communications, documentation, and follow-ups, ensuring zero missed deadlines
English Teacher - English Village in Inje
(2022-12 - 2023-12)
- Delivered structured English communication lessons to elementary students using multimedia and interactive activities for varied skill levels
- Wrote scripts and content for lesson videos, translating complex material into clear, student-friendly guidance
- Adapted lesson plans in real time to meet diverse student needs, maintaining an organized and supportive classroom environment
Collections I - Hyundai Capital America
(2013-12 - 2014-11)
- Resolved account concerns for English- and Korean-speaking clients via inbound/outbound calls, negotiating payment arrangements and maintaining accurate records
