Nelly Ortiz

Bilingual client service and operations professional with 7+ years of experience in customer service, administrative support, scheduling, documentation management, and client communication. Experienced in structured, process-driven environments requiring professionalism, organization, confidentiality, and attention to detail. Strong ability to support clients, manage daily operations, and maintain efficient workflows in fast-paced environments.

Front-Office Operations Professional at Aspen Dental (2026 – Present)

• Managed patient experience and front-office operations with empathetic, solutions-focused service.
• Coordinated dental procedures, appointments, follow-ups, and treatment scheduling with accuracy.
• Applied knowledge of insurance coverage, eligibility, benefits, and patient responsibilities.
• Processed administrative tickets, including records releases, referrals, documentation, and patient requests.
• Utilized Aspen Dental's EPM system to manage patient records, scheduling, documentation, and daily workflows.

Client Services & Operations Coordinator | Remote / International | Patient Experience Coordinator at Independent (2018 – Present)

• Coordinated client appointments, service scheduling, and follow-up communication in structured service environments.
• Maintained accurate client records, documentation, and workflow tracking to ensure timely service delivery.
• Supported administrative processes including data entry, organization, and client information management.
• Communicated with clients to provide updates, guidance, and resolution of service-related inquiries.
• Managed multiple tasks simultaneously while ensuring accuracy and efficiency in daily operations.

Event & Client Experience Coordinator at Freelance (2019 – 2023)

• Coordinated events, conferences, meetings, and client experiences from planning through execution
• Managed logistics, scheduling, vendor coordination, and service delivery across multiple stakeholders
• Maintained professional relationships with suppliers and supported negotiation processes
• Assisted in corporate events, seminars, conferences, and organized group experiences

Consultant Internship at Pharmacy Operations & Business (2021 – 2023)

• Supported operational workflows and business processes within a pharmacy environment
• Conducted market research and assisted in improving customer service and sales strategies
• Contributed to training materials and procedural documentation for staff development
• Supported improvements in efficiency, service delivery, and customer experience

University Lecturer & Spanish Language Instructor at IDEM (2021 – 2022)

• Delivered structured instruction and guided students through academic learning processes.
• Adapted communication to explain complex concepts in a clear and simple way.

Administrative Assistant at Municipal Government (2017 – 2020)

• Supported administrative, HR, and finance operations in a structured government environment.
• Processed and maintained confidential documentation following official procedures.

Production Line Operator at Sanderson Farms (2023 – 2026)

• Followed strict procedures and safety guidelines in a regulated production environment.
• Maintained productivity and quality standards in a fast-paced setting.
• Identified and resolved operational issues to support workflow efficiency.
• Demonstrated reliability, attention to detail, and strong work ethic.

Bachelor's Degree in Business & Project Management – UTVM

Associate Degree Equivalent in Administration – Project Formulation & Evaluation – UTVM