Sonia Clark

• Complaint investigation • Inbound call Management
• Schedule coordination • Good communication
• Teamwork • MS software
• Cultural awareness • ESQL (edulog) •RouteFinder
• Social media integration • Website updating •Problem-solving

EXPERIENCE

Customer Service & Routing Representative

• Tech-savvy
• Positive attitude
• Customer relations

• Helped improve processes and products by relaying customer feed back.
• Documented information from customers to help determine causes of product or service problems.
• Confer with customers by telephone or email to address concerns.
• Accepted high volume of inbound customer calls and maintain performance levels with strong caII control skiIIs.
• Discovered and addressed transportation issues
• Adjusted dispatch schedules with changing demand.
• Kept expect at ions in check by updating customers on deliveries and delays.
• Helped drivers complete routes by providing information needed to meet targets.
• Conferred with customers or supervising personnel to address questions, problems and requests for service or equipment.
• Maintained detailed operational records covering assignments and completed work.
• Composed and submitted reports regarding incidents and services provided to supervisor.
• Liaised with HR to assess, investigate and resolve employee issues.
• Developed and motivated talent to strengthen existing workforce.
• Evaluated and reviewed office procedures to improve efficiency.
• Utilized social media and messaging channels to promote news, announcements and events.
• Fielded questions from staff, customers and vendors using phone and email.
• Placed orders, monitored usage and coordinated stocking to control office supplies.

High school diploma.