Sonja Stroud

Safety-focused, customer-driven professional with 15+ years of experience across aviation support, emergency response, healthcare, and law enforcement. Proven ability to stay calm under pressure while treating every person with dignity, respect, and genuine care — values that align with American Airlines' commitment to its customers. Strong communicator and team player with a passion for a safe, welcoming cabin experience.

Seeking to bring this safety and service background to a Flight Attendant role with American Airlines.

Contract Inventory Specialist - STS Aviation - Phoenix, AZ

(2026-08 - 2026-08)

• Managed aircraft inventory and materials to support efficient flight line and maintenance operations.
• Maintained precise tracking, organization, and compliance of stock, parts, and equipment.
• Collaborated with team members and maintenance staff to ensure prompt fulfillment of critical supplies.

Provisioning Agent (Part-time) - Piedmont Airlines - Phoenix, AZ

(2025-09 - 2026-08)

• Stocked and prepared aircraft cabins in compliance with airline safety and operational standards.
• Collaborated with flight crews and ground teams to ensure efficient, on-time departures.
• Maintained accuracy and attention to detail in a time-sensitive, safety-critical environment.
• Supported overall passenger experience by ensuring cabin readiness and cleanliness.

Security Officer (Part-time) - Securitas - Phoenix, AZ

(2025-05 - 2026-08)

• Monitored premises and enforced safety and security protocols.
• Responded to incidents quickly while maintaining professionalism and composure.
• Provided customer-facing support while ensuring a secure environment.

Home Health Aide (Part-time) - Eminence Senior Care - Phoenix, AZ

(2024-07 - 2025-07)

• Provided compassionate, individualized care with a focus on safety and comfort.
• Assisted clients from diverse backgrounds with daily living activities.
• Built trust through empathy, patience, and strong communication.

Detention Officer - Glendale Police Department - Glendale, AZ

(2022-07 - 2024-07)

• Maintained safety and order in high-risk, high-stress environments.
• De-escalated conflicts using effective communication and professionalism.
• Demonstrated strong decision-making and composure under pressure.

911 Dispatcher / Communication Specialist - City of Glendale - Glendale, AZ

(2022-01 - 2022-07)

• Managed emergency calls with clarity, urgency, and empathy.
• Coordinated responses across police, fire, and medical teams.
• Maintained focus and sound judgment during critical, life-threatening situations.

Patient Access & Registration Specialist - Various Healthcare Systems - Phoenix, AZ

(2018 - 2022)

• Delivered exceptional customer service in fast-paced ER and front desk settings.
• Assisted diverse populations with professionalism and cultural sensitivity.
• Managed multiple responsibilities while maintaining a calm, welcoming presence.

Certificate - Medical Administration

Certificate - Medical Billing & Coding

Certificate - Medical Office Management

High School Diploma