Sophia Kramer

Manage a staff of 4 employees Loss control and stock management Result-driven sales

Store Manager - Le Creuset - Lake George, NY

(2022-05 - 2024-04)

• Manage a staff of 4 employees
• Loss control and stock management
• Result-driven sales
• Merchandising
• Financial and human resource management

Store Manager - Sunglass Hut (Luxottica) - Saratoga Springs, NY

(2017-02 - 2021-05)

• Manage a staff of 4 employees
• Loss control and stock management
• Result-driven sales
• Merchandising
• Financial and human resource management

Area Manager - The Foschini Group

(2010-10 - 2015-06)

• Managed 14 stores across 2 African countries with 140 total employees
• Security, expense, and merchandise management
• Recruitment, selection, and performance management
• Industrial and supplier relations
• Training, development, and onboarding of current and new staff members

Divisional Human Resource Manager - PEPKOR - ZA

(2006-10 - 2010-09)

• Managed 130 stores across 5 African countries with 470 total employees
• Recruitment, selection, and performance management
• Training, development, and onboarding of current and new staff members
• Operations management and industrial relations

Store Manager - The Foschini Group - ZA

(2004-05 - 2006-10)

• Result-driven sales
• Merchandise, security, and financial management
• Assisted in auditing of coastal area, consolidated and reported figures of 5 areas to regional manager
• Loss control management

Operations Manager/Training Coordinator - Virgin Active - ZA

(1999-06 - 2004-02)

• Internal and external communications
• Managed supplier relations
• Managed budgets and asset control
• Drove staff satisfaction and retention by management of HR/IR issues
• Coordinated facilitation and training, and maintained standards of training

Branch Manager - Glomail - Richards Bay, ZA

(1997-08 - 1999-06)

• Merchandise level control, loss control, and asset control
• Marketing, purchasing, and HR/IR
• Drove sales through excellent customer service
• Financial and administration management

Store Controller/Administrative Manager - The Hub - Empangeni, ZA

(1996-11 - 1997-05)

• Financial and systems management
• Asset and loss control and security management
• Occupational safety management

Branch Manager - Ackerman's - Randfontein, ZA

(1996-08 - 1996-08)

• Turnover and results-driven sales
• Merchandise management and excellent service of delivery
• Financial and loss control management

Sales Manager, Fourways - Jet Stores

(1995-03 - 1996-01)

Maximized sales with merchandise layout, visual presentation, and customer service

Visual Merchandiser, Krugersdorp - Jet Stores

(1994-09 - 1995-03)

Coordinated visual displays and store floor, executed local advertising and promotions

Supervisor - Jet Stores

(1992-09 - 1994-09)

Data capture, banking, point of sale, and training and development

Certificate - Personality Profiler - Thomas International (2010 - 2010)

Diploma - Labor Law - UNISA (2007 - 2007)

Diploma - General Management - University of Stellenbosch (2005 - 2005)

High School - matric - Town View High (1982 - 1988)