Sophia Sor

Assisted with customer needs through product knowledge while multitasking workload in a fast-paced environment. Provided exceptional customer service adhering to company standards, acting as a role model for associates. Handled large-scale digital shipment orders and invoices.

Supervisor in Training - Uniqlo

(2024-06)

• Assisted with customer needs through product knowledge while multitasking workload in a fast-paced environment.
• Provided exceptional customer service adhering to company standards, acting as a role model for associates.
• Handled large-scale digital shipment orders and invoices.
• Able to process shipments quickly and efficiently; replenishing 15 boxes per hour.
• Contributed sales ideas as a division leader to help ensure sales goal expectations are met.
• Managed cash counting, open/closing registers, and ensuring paperwork is organized and filed.
• Trained new staff on how to use the POS interface; assisting with self-checkout, scanning items, and processing returns/exchanges.
• Motivates their team to help ensure sales goals are met.
• Opened the store from the ground up and worked in a team environment to establish the storefront and install infrastructure.

Freelance Illustrator / Merchandise Maker - Self-employed

(2018-10)

• Worked with manufacturers to produce and ship small goods and products.
• Communicated effectively to understand clients' requests and kept them updated periodically.
• Finished commissions in a timely manner according to deadline.
• Vended at an art market with over 17,000 attendees organized by San José Made.
• Handled cash/card purchases operated through Square.

BA - Design Studies - San Jose State University (2021-12)