Jussica D

Provided in-home care for multiple clients, including short-term and long-term assignments

Patient Care Assistant(PCA) - Crown HomeCare Agency

(2025 - 2026)

Provided in-home care for multiple clients, including short-term and long-term assignments

• Assisted with daily living activities (bathing, dressing, mobility, meal prep)
• Assisted patients with timely medication reminders, ensuring adherence to prescribed schedules
• Maintained accurate daily care logs, including medication tracking and patient responses
• Provided hands-on personal care and monitored daily functioning, ensuring patient comfort, safety, and adherence to individualized care plans.

Caregiver/ Babysitter - New York, NY

(2014-05)

• Provided individualized care for children with physical, developmental, and/or behavioral disabilities
• Maintained patience and sensitivity while managing sensory and behavioral challenges
• Managed schedules including school drop-offs/pick-ups, extracurricular activities, and appointments
• Helped build communication, social, and life skills in children with diverse developmental needs
• Earned repeat placements and long-term roles due to strong performance and trustworthiness

Customer Service Representative - The Results Companies - Lakeland,FL

(2017-01 - 2019-02)

• Assisted over 100 members daily with placing OTC orders and provided comprehensive coverage information.
• Utilized computer databases and IT systems to research and gather information needed to respond to customer inquiries efficiently.
• Tracked the progress of customer inquiries, ensuring timely resolution by sending escalation emails and creating service requests for unresolved matters.
• Consistently met or exceeded call resolution targets, contributing to a 20% increase in customer satisfaction ratings.

High School Diploma - Brooklyn Bridge Academy (2012-06)