Sphesihle Maluleka
Energetic and versatile emerging professional with a solid academic foundation in BA Sociology
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About
I am writing to apply for the position at your company. I recently completed my Bachelor of Arts in Sociology from the University of Zululand with an average of 65,8%, and I am currently working as a Customer Care Agent at Cell C since 24 March 2026. I believe my combination of academic training, practical experience, and customer service skills makes me a strong fit for your team.
Experience
Sociology Student Intern at Community Health Centre (2025-06-09 – 2025-07-09)
Sociology Practical Placement
- Assisted social worker with community engagement and client support for 1 month
- Applied knowledge of Social Policy, Research Methods + Integrated Rural Development in real-world setting
- Completed daily performance log sheet as required by University of Zululand
Deputy Secretary at Sociology Academic Society (2024-09 – 2025-09)
Student Organisation / Society
- Supported Secretary with admin, meeting minutes, and coordinating student activities
- Managed communication between exec committee + students
- Developed organizational + teamwork skills
Customer Care Agent at Cell C (2026-03-24 – Present)
Merchants
- Handle inbound customer calls, resolve queries + complaints professionally
- Meet daily KPIs for call resolution time and customer satisfaction
- Capture customer details accurately on CRM system
Education
Bachelor of Arts in Sociology – University of Zululand (2025)
