Stacy Gear
I’m a QA professional with a strong technical support background
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About
Experienced QA professional with a strong background in end-to-end and acceptance testing, test planning, and data validation. Proven ability to collaborate cross-functionally to align development and verification efforts, improving efficiency and accuracy. Skilled in leveraging MongoDB and AWS to ensure data integrity and deliver high-quality, reliable software solutions.
Experience
SDET II at Renaissance Learning (2022-01 – 2025-01)
Executed daily automated test to validate code changes and ensure existing functionality remained unaffected. Validated data integrity by querying MongoDB and AWS data tables. Tested UI behavior under various feature toggle states.
- Executed daily automated test to validate code changes and ensure existing functionality remained unaffected.
- Validated data integrity by querying MongoDB and AWS data tables, ensuring accurate and consistent reporting across environments.
- Tested UI behavior under various feature toggle states to confirm correct implementation and adherence to design specifications.
Quality Assurance Analyst at Renaissance Learning (2013-06 – 2022-01)
Developed and implemented comprehensive test plans and test cases. Performed manual acceptance, end to end, and regression testing across multiple operating systems, browsers, and devices. Collaborated with cross-functional teams.
- Developed and implemented comprehensive test plans and test cases to verify core program functionality and ensure coverage of business requirements.
- Performed manual acceptance, end to end, and regression testing across multiple operating systems, browsers, and devices to validate story and bug fixes, ensuring consistent behavior across platforms.
- Collaborated with cross-functional teams to identify, document, and resolve defects, accelerating the QA cycle and improving product quality.
Technical Support Representative at Other Relevant Experience (1996-03 – 2013-06)
Delivered exceptional customer support across multiple channels. Diagnosed and resolved complex technical issues. Trained and mentored new hires on product knowledge and troubleshooting.
- Delivered exceptional customer support across multiple channels—including phone, email (direct and technical support inboxes), and in-app chat—to resolve inquiries and ensure customer satisfaction.
- Diagnosed and resolved complex technical issues using advanced troubleshooting techniques, enabling customers to restore functionality efficiently.
- Trained and mentored new hires on product knowledge, system logging, and troubleshooting best practices, empowering them to confidently assist customers independently.
