Stacy Wilson

To obtain a Career position where I can best utilize my training and experiences. Strong healthcare professional with 25 years of experience in medical office administration, patient access, and administrative support. Skilled in medical office procedures, patient communication, and healthcare system management.

Medical Office Assistant at University of Mississippi Medical Center, CI Cancer Institute/ACT Tobacco Treatment Clinic (2024-07 – Present)

Edit providers' templates by blocking and unblocking schedules, perform administrative duties such as answering phone calls, schedule and override appointments if necessary. Maintains filing system for patient documents, answers emails, verifies demographic and insurance information, updates patient records, and educates patients on medical issues within established guidelines.

• Edit provider templates and manage appointment schedules
• Answer phone calls and handle patient queries
• Verify demographic and insurance information
• Maintain patient filing system and records
• Educate and advise patients on medical issues
• Adhere to HIPAA, OSHA, and Infection Control compliance

Medical Support Assistant at Department of Veteran Affairs, Office of Community Care (2023-10 – 2024-06)

Work independently to set priorities and organize work to meet deadlines. Communicate tactfully with internal and external customers through various channels. Prepare reports, resolve patient concerns, and ensure authorizations for procedures at non-VA facilities.

• Set priorities and organize work to meet deadlines
• Communicate with customers electronically, by phone, and in writing
• Prepare reports in various formats
• Contact Veterans regarding consult requests
• Ensure appointments with appropriate healthcare providers
• Manipulate and correct information in databases
• Educate providers and team members about patient care
• Cross-train in other OCC areas
• Integrate health/administrative information into CPRS

Patient Access Representative at Ochsner--Hancock Medical Center/Ochsner Health Clinic (2021-04 – 2023-10)

Check patients in and out for appointments, answer phones for patient inquiries and scheduling. Document insurance and personal information, update patient files, communicate details to medical staff, contact insurance companies regarding coverage, and process payments.

• Check patients in and out for appointments
• Answer phones and address patient inquiries
• Document insurance and personal information
• Update patient files and appointment information
• Communicate details to medical care staff
• Contact insurance companies regarding coverage and preapprovals
• Process payments and handle billing issues
• Manage clerical duties and paperwork
• Adhere to HIPAA, OSHA, and Infection Control

Admitting Clerk at Merit Health Hospital of Biloxi, Emergency Room (2020-09 – 2022-05)

Perform routine registration, data collection, and administrative tasks to admit patients. Input demographic information, collect and validate insurance information, obtain necessary consents and signatures, and coordinate patient intake and bed assignment.

• Perform routine patient registration and data collection
• Input patient demographic information into system
• Collect and validate insurance or financial information
• Obtain necessary consents and signatures
• Explain facility policies and procedures
• Coordinate patient intake and bed assignment
• Preserve patient confidentiality
• Ensure data security and regulatory compliance

Bachelor of Business Administration in Office Administration – Jackson State University (1998-05)