Business Operations Manager & CRM Administrator
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Forward-thinking Operations Manager and CRM Administrator with a proven ability to resolve system challenges and operational concerns by combining strategic operational foresight with innovative, resourceful solutions. Skilled at proactively identifying gaps, building automations that eliminate manual work, and reshaping process inefficiencies into streamlined, scalable workflows. Adept at developing structured processes that strengthen data integrity while improving team performance.
Known for a solutions-first mindset, proactive problem-solving, and applying operational insight and strategic judgment to deliver results across shifting organizational priorities. Specializing in designing structured operational systems and processes that drive consistency and support enterprise-level scalability and alignment.
Senior Sales Operations Manager at IDIQ / Identity Intelligence Corp. (2022-01 – Present)
Business Operations Manager at R.V. LLC. (2020-01 – 2022-12)
Sales Development & Operations Assistant Manager at Fresh Concepts (2019-01 – 2020-12)
Business Operations Manager at R.V. LLC. (2016-01 – 2019-12)
Resort Communication & Training Manager at Pechanga Resort & Casino (2010-01 – 2016-12)
