Patient Ambassador - MORRISON HEALTHCARE - Rochester, MN
(2023-01 - 2026-01)
Provide professional, compassionate service to patients, families, and healthcare team members in a fast-paced hospital environment.
- Communicate with patients regarding services, needs, questions, and concerns while maintaining a positive patient experience.
- Answer and manage multiple phone calls, provide accurate information, take messages, and direct calls to the appropriate department or staff member.
- Assist with patient information, documentation, and administrative processes while maintaining accuracy and confidentiality.
- Utilize electronic medical record systems, including Epic, to support patient-related workflows and documentation.
- Enter and maintain accurate patient and service information using established procedures.
- Coordinate with clinical and support departments to help ensure patient needs are communicated and addressed promptly.
- Assist patients with navigating hospital services and direct or escort patients to appropriate areas as needed.
- Follow hospital policies, procedures, privacy requirements, and safety standards when handling patient information.
- Maintain professionalism when handling sensitive patient concerns and resolve routine issues using appropriate resources.
- Collaborate with nurses, physicians, dietary staff, and other healthcare professionals to support quality patient care.
- Prioritize multiple responsibilities while maintaining attention to detail and timely completion of assigned tasks.
Patient Care Coordinator / Assisted Living - THE WATERS - Rochester, MN
(2021-01 - 2023-01)
- Coordinated daily care and services for residents while maintaining accurate and timely documentation.
- Communicated with residents, families, healthcare providers, and staff regarding care needs and changes in condition.
- Maintained resident records and ensured information was documented accurately and according to established procedures.
- Assisted with scheduling, coordination of appointments, transportation, and other resident services.
- Answered telephone calls and responded to questions from residents, families, healthcare professionals, and visitors.
- Followed care plans, physician instructions, organizational policies, and established safety procedures.
- Communicated changes in resident needs to appropriate clinical staff and collaborated with interdisciplinary team members.
- Protected confidential resident information and maintained professionalism when handling sensitive situations.
- Provided compassionate customer service and helped residents and families navigate services and resources.
Caregiver - SUNRISE SENIOR LIVING - Naperville, IL
(2017-01 - 2020-01)
Provided direct resident support in a professional senior living healthcare environment.
- Assisted residents with activities of daily living while promoting dignity, safety, independence, and comfort.
- Monitored and reported changes in residents' physical and emotional conditions to appropriate healthcare staff.
- Maintained accurate documentation regarding resident care and daily activities.
- Communicated effectively with residents, families, nurses, and other members of the care team.
- Responded promptly to resident requests and concerns while maintaining a compassionate and customer-focused approach.
- Followed established healthcare, safety, infection-control, and confidentiality procedures.
- Worked collaboratively with team members in a fast-paced environment while managing multiple resident needs.
