Stephanie Edimo

Detail-oriented healthcare professional with 8+ years of experience supporting patients and residents in healthcare and senior living environments. Experienced in patient-facing communication, administrative support, documentation, data entry, telephone support, coordinating patient services, and maintaining accurate records. Skilled at handling multiple phone calls, communicating information clearly, protecting confidential information, and working effectively in fast-paced healthcare settings.

Strong ability to follow established procedures, collaborate with clinical teams, and provide compassionate and professional service to patients and families.

Patient Ambassador - MORRISON HEALTHCARE - Rochester, MN

(2023-01 - 2026-01)

Provide professional, compassionate service to patients, families, and healthcare team members in a fast-paced hospital environment.

• Communicate with patients regarding services, needs, questions, and concerns while maintaining a positive patient experience.
• Answer and manage multiple phone calls, provide accurate information, take messages, and direct calls to the appropriate department or staff member.
• Assist with patient information, documentation, and administrative processes while maintaining accuracy and confidentiality.
• Utilize electronic medical record systems, including Epic, to support patient-related workflows and documentation.
• Enter and maintain accurate patient and service information using established procedures.
• Coordinate with clinical and support departments to help ensure patient needs are communicated and addressed promptly.
• Assist patients with navigating hospital services and direct or escort patients to appropriate areas as needed.
• Follow hospital policies, procedures, privacy requirements, and safety standards when handling patient information.
• Maintain professionalism when handling sensitive patient concerns and resolve routine issues using appropriate resources.
• Collaborate with nurses, physicians, dietary staff, and other healthcare professionals to support quality patient care.
• Prioritize multiple responsibilities while maintaining attention to detail and timely completion of assigned tasks.

Patient Care Coordinator / Assisted Living - THE WATERS - Rochester, MN

(2021-01 - 2023-01)

• Coordinated daily care and services for residents while maintaining accurate and timely documentation.
• Communicated with residents, families, healthcare providers, and staff regarding care needs and changes in condition.
• Maintained resident records and ensured information was documented accurately and according to established procedures.
• Assisted with scheduling, coordination of appointments, transportation, and other resident services.
• Answered telephone calls and responded to questions from residents, families, healthcare professionals, and visitors.
• Followed care plans, physician instructions, organizational policies, and established safety procedures.
• Communicated changes in resident needs to appropriate clinical staff and collaborated with interdisciplinary team members.
• Protected confidential resident information and maintained professionalism when handling sensitive situations.
• Provided compassionate customer service and helped residents and families navigate services and resources.

Caregiver - SUNRISE SENIOR LIVING - Naperville, IL

(2017-01 - 2020-01)

Provided direct resident support in a professional senior living healthcare environment.

• Assisted residents with activities of daily living while promoting dignity, safety, independence, and comfort.
• Monitored and reported changes in residents' physical and emotional conditions to appropriate healthcare staff.
• Maintained accurate documentation regarding resident care and daily activities.
• Communicated effectively with residents, families, nurses, and other members of the care team.
• Responded promptly to resident requests and concerns while maintaining a compassionate and customer-focused approach.
• Followed established healthcare, safety, infection-control, and confidentiality procedures.
• Worked collaboratively with team members in a fast-paced environment while managing multiple resident needs.

GED - General Educational Development