Director of Operations / People Operations Manager at Friends of Irgun Nechei Zahal (2023-09 – Present)
- Own day-to-day HR operations; new hire setup; offboarding, employment verifications, and status changes
- Administer benefits in partnership outside vendor
- Maintain compliance with federal and multi-state employment law requirements for a remote and non-remote workforce
- Own and run multi-state payroll, track staff PTO
- Ensure compliance with EEO, FLSA, ERISA, ACA, HIPAA and federal/state statues, including wage and hour requirements and required notices
- Identify compliance risks
- Manage record retention and I-9 compliance
- Maintain HRIS accuracy and serve as the primary system administrator for all people systems
- Coordinate with office vendors, maintain accurate vendor records and W-9 records for such vendors
- Lead employee relations responsibilities and serve as primary point of contact for employee questions, concerns, and policy interpretation
- Independently handle employee relations matters, including advising various department leaders on conduct issues and resolving workplace concerns with limited oversight
- Exercise judgement in identifying and escalating highly complex or high-risk matters to CEO and/or outside counsel
- Ensure transparency and consistency in people-related policies and practices
- Serve as advisor to CEO and regional Directors
- Collaborate with senior leadership to execute regional strategies supporting business growth and operational efficiency
- Manage and monitor financial accounts of $14M+; operational account, restricted and non-restricted donations account
- Process domestic and international wire transfers
- Liquidate stocks and provide financial reporting to CFO
- Process and review all operational receivables for accuracy and process payment via ACH or wire
- Serve as point of contact for external accountants and auditors, assist with audits and YE-tax reports
- Review staff expense reports and process reimbursement
HRIS Financial Analyst (Contract Assignment) at Ahold Delhaize (2022-06 – 2023-08)
- Worked directly with I.T. reporting team to troubleshoot issues and determine data discrepancies
- Tested resolutions for defects and document findings in tracking SAP migration
- Success Factors Employee Central update and review union deduction, payroll, member personal information as outlined in Collectively Bargained Benefits (CBB) contracts
- Worked with IT team to define approaches for mass updates/ validate load files in Success Factor
- Collaborated with a variety of internal and external contacts including Union vendor auditor
- Assisted in data configuration of between $300k weekly and $2+ million monthly vendor fringe benefits payment for 60,000 union employees
- Prepared and updated training materials and cross-trained peers on HRIS Software
Program Manager at UFT- Albert Shanker Scholarship Fund (2016-05 – 2020-11)
- Implemented effective communication techniques and manuals to lead and motivate staff
- Managed special projects and cross-functional priorities
- Implemented operational systems, SOPs and created program training manuals
- Implemented timely lead flow, scheduling, documentation, and pipeline readiness
- Led a team that distributed $1+M in yearly scholarship awards
- Managed outreach recruitment process; created promotion and registration packets
- Created a financial search program for students needing additional financial assistance
- Implemented account reconciliation to ensure allocated funds were distributed each semester
- Processed weekly payroll through Kronos and maintained staff accrued time accounts
- Worked with Salesforce Project Manager to create flow chart for migration
Compliance Officer / Operations Manager at UFT Welfare Fund (1997-11 – 2016-05)
- Oversaw day-to-day operations of organization
- Lead subject expert in HIPAA Privacy and HIPAA Privacy guidance
- Maintained processes for receiving, documenting, tracking, investigating, and resolving members, and employees' requests and complaints regarding Personal Health Information
- Coordinated with internal /external departments such as legal counsel, accountants and vendors
- Identified operational bottleneck achieving a 25% increase in administrative Assistants productivity through effective leadership and motivational strategies
- Administered and processed new hire/ terminated employees' medical benefits
- Processed and ran weekly payroll, tracked vacation/sick pay, and input exceptions
- Negotiated with staffing recruiters as needed for qualified temporary/ temp-to-perm roles
- Decreased supply chain costs by 20%
