Stephanie Johnson

Certified Medical Assistant with hands-on clinical training through an accredited Medical Assistant program. Strong background in patient service, leadership, and fast-paced healthcare and hospitality environments. Skilled in obtaining vital signs, preparing patients for examinations, infection control, documentation, specimen collection, injections, and providing compassionate patient care. Known for excellent communication, organization, and the ability to remain calm under pressure.

Lead at AC El Segundo Marriott (2022-01 – Present)

• Lead daily operations in a fast-paced environment
• Train and mentor new employees
• Manage inventory
• Resolve guest concerns professionally
• Coordinate with multiple departments to ensure smooth operation
• Deliver exceptional customer service

Store Lead at Mac Cosmetics (2021-01 – 2024-12)

• Served as acting store leader during manager absences, overseeing daily retail operations and staff performances
• Opened and closed the store, managed cash drawers, deposits, and loss prevention procedures
• Led and coached sales associates, driving product knowledge, upselling, and customer engagement
• Maintained staffing coverage, task delegation, and visual merchandising standards

Medical Receptionist at Medical Receptionist / Memorial Care (2018-01 – 2020-12)

• Greeted and checked in patients for appointments
• Verified insurance eligibility and demographic information
• Collected copays and processed payments
• Scheduled, rescheduled, and confirmed appointments
• Maintained patient records while ensuring HIPAA
• Check out patients and schedule follow up appointments

Front Desk Supervisor at Marriott Hotels (2013-01 – 2018-12)

• Supervised daily front desk operations, ensuring seamless guest arrivals, departures, and service recovery
• Led scheduling and supervised front desk and concierge teams to balance service and labor efficiency
• Managed cash handling, audits, and hourly financial reporting
• Trained, coached, and mentored team members while acting as manager on duty when required

Server (On Call) at Costa Mesa Marriott (2018-01 – 2020-12)

• Provided food and beverage service in a high-volume hotel restaurant environment
• Maintain compliance with food safety, sanitation, and alcohol service standards
• Built positive guest relationships contributing to repeat business and guest satisfaction

Certified Medical Assistant in Medical Assistant – Santa Ana College (2026-12)

BLS Certification (2026-12)