Stephanie Mencia

Create class folders, organizing online testing results in Excel, and support sign-in sheets, rosters, class materials, and evaluations. Create Staff calendar using Canva and google workspace.

Administrative Assistant - Continuing and professional studies- City College - New York, NY

(2026-01)

• Create class folders, organizing online testing results in Excel, and support sign-in sheets, rosters, class materials, and evaluations.
• Create Staff calendar using Canva and google workspace.

Office Assistant - Independent E-Commerce Retailer, Ebay - New Jersey, NJ

(2025-01)

• Conducted research on market trends and competitors and ordered supplies.
• Helped e-commerce customers with return inquiries and conveyed effective communication

Customer Service Representative (Remote) - TD Bank - Charlotte, NC

(2023-01 - 2025-12)

• Cultivated outstanding customer experiences for 50-100 clients per day with a polished and empathetic demeanor, resulting in high satisfaction and first-contact resolutions.
• Meticulously processed high-volume customer transactions with 100% accuracy, ensuring strict adherence to organization policies and compliance standards.
• Diligently protected sensitive and confidential client data in a remote environment through strictly enforcing privacy and data protection protocols.

Administrative Assistant/Receptionist - Fasten Halberstam - New York, NY

(2022-01 - 2022-12)

• Supported organized digital filing systems ensuring efficient document retrieval with 100% accuracy.
• Thoroughly analyzed account statements to detect discrepancies, show trends, and extract financial insights that drove informed decision making.
• Guaranteed document cohesiveness, grammatical precision, and clarity by thoroughly proofreading materials as needed.
• Executed precise billing and invoice management using QuickBooks ensuring accuracy of all tracked financial transactions.
• Attentively managed executive calendars and scheduled appointments for clients daily, coordinating schedules showing efficacy.

Supervisor - HBO Shop - New York, NY

(2018-01 - 2020-12)

• Demonstrated strong leadership by training and mentoring employees and equipping them with the skills and knowledge to deliver exceptional service.
• Promoted a positive and motivating work culture leading by example and empowering employees to meet company goals.
• Resolved customer complaints with professionalism ensuring effective solution.
• Participated in employee progressive disciplinary processes ensuring fair and consistent enforcement of the company's policies and standards.
• Manage Payroll Tasks and support records of employee attendance and leaves.

Bachelor of Art - English Literature & Human Resource Management - Lehman College (2021-01)