Voice of the Customer Insights
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Seasoned banking, fintech, and operations professional with over 30 years of experience in regulatory compliance, operational risk management, customer insights, and business intelligence. Proven track record in leveraging data analytics (Power BI, Qualtrics, Tableau) to drive compliance, audit readiness, risk mitigation, and customer experience improvements in financial services. Skilled at leading cross-functional teams, managing fintech transformation initiatives, and aligning business objectives with regulatory requirements.
Recognized for innovation, customer obsession, and delivering measurable impact.
Seasoned banking, fintech, and operations professional with over 30 years of experience in regulatory compliance, operational risk management, customer insights, and business intelligence. Proven track record in leveraging data analytics (Power BI, Qualtrics, Tableau) to drive compliance, audit readiness, risk mitigation, and customer experience improvements in financial services. Skilled at leading cross-functional teams, managing fintech transformation initiatives, and aligning business objectives with regulatory requirements.
Recognized for innovation, customer obsession, and delivering measurable impact.
High school Graduate with some college
