PROFESSIONAL EXPERIENCE
Area Manager
09/2023 – 07/2024
Paragon Investigations Systems | Herndon, VA (remote)
- Directed a team of Employee and Independent Contractor investigators, ensuring timely, accurate, and compliant case closures for Federal customers.
- Conducted quality reviews and made policy-based decisions to align outcomes with federal standards.
- Partnered with senior leadership to implement policy updates and coach teams.
- Led training emphasized policy adherence, investigative integrity, and documentation.
- Analyzed trends in data to identify systemic issues and recommend improvements.
Field Team Leader
05/2018 – 09/2023
Paragon Investigations Systems | Herndon, VA (remote)
- Oversaw national field operations supporting investigations and documentation.
- Coached investigators on complex cases requiring discretion and policy application.
- Evaluated documentation for policy alignment and consistency.
- Provided feedback to improve investigation quality and reduce cycle time.
- Collaborated with multiple departments to fulfill staffing requirements and maintain operational efficiency.
Case Assignment Coordinator
04/2017 – 05/2018
Paragon Investigations Systems | Herndon, VA (remote)
- Managed workflow for 50+ investigators to ensure equitable case distribution and timely resolution.
- Collaborated with leadership to address resource gaps and case prioritization.
- Monitored systems for productivity, issues requiring escalation, and case progress.
Senior Investigator/Field Training Officer 12/2008 – 12/2013
USIS | Grove City, PA (remote)
- Conducted sensitive federal investigations including interviews with claimants and witnesses.
- Trained and mentored new investigators; developed remedial action plans.
- Delivered detailed reports for adjudication and internal audit purposes.
- Mentored team members and conducted training sessions to support continuous skill development.
- Conducted staff training through meetings and workshops, including cross-training exercises for new hires and experienced workers.
- Evaluated training program effectiveness, offering recommendations for improvement to senior leadership
Independent Consultant/Sales Director
11/2006 – Present
Mary Kay Cosmetics, Inc. | Addison, TX (remote)
- Lead and develop team through structured coaching and performance planning.
- Facilitate training programs that support compliance and customer excellence.
- Maintain accurate reporting related to sales, incentives, and metrics.
Caregiver & Advocate – Parent of Child with Autism
12/2019 – present
McDonough, GA
- Advocate for and coordinate educational, medical, and therapeutic services.
- Collaborate with multidisciplinary teams while managing complex information.
- Apply emotional intelligence, adaptability, and detail-focus under pressure.
