Stephanie Pena

Versatile, customer-focused, and highly dependable professional with proven success in team leadership, inventory management, high-volume operations, and detailed record-keeping. Demonstrates strong problem-solving ability, exceptional communication, and a dedication to maintaining efficiency and high quality standards in fast-paced environments. Ready to leverage multi-industry expertise to deliver immediate value in a dynamic general management, customer service, or administrative role.

Shift Lead at Taco Bell (2021-02 – 2025-11)

• Directed daily team operations and managed workflow execution in a fast-paced, high-volume environment.
• Executed accurate cash reconciliation and register balancing for daily opening and closing procedures.
• Delivered top-tier customer service, resolving client inquiries and escalation issues promptly and professionally.
• Onboarded, trained, and mentored new staff members on operational standards, compliance, and service protocols.

Receiving Manager at Telco Stores (2021-11 – 2022-02)

• Verified inbound shipments against purchase orders and invoices to ensure 100% inventory accuracy.
• Utilized RF scanner technology to manage stock organization and maintain structured stockroom operations.
• Maintained precise administrative logs and internal documentation for store receiving workflows.

Senior Merchandising Lead at Old Navy (2019-09 – 2021-11)

• Led merchandising team operations while cultivating an engaging and customer-centric retail environment.
• Managed cash register operations, drawer counts, and accurate daily financial reporting.
• Established clear, professional communication with management and clients to boost overall store performance.

Medical Assistant Diploma Program in Medical Assistant – Lincoln Technical Institute (2026-05)