Stephanie Robinson

Dependable and caring professional with experience in customer service, billing, administrative support, sales, and caregiving. Known for communicating clearly, staying organized, and helping customers resolve questions and concerns in a professional and respectful way. Comfortable working in fast-paced environments, maintaining accurate records, and managing multiple responsibilities.

Seeking a remote customer service or administrative support role where strong people skills, reliability, and attention to detail can make a positive contribution.

Caregiver - Bright Rose Personal Care Home

(2023-01 - 2025-01)

• Provided personal care, companionship, and day-to-day support to residents in a respectful and compassionate manner.
• Assisted with daily activities such as bathing, dressing, mobility, and meal preparation.
• Observed residents for changes in health or behavior and communicated concerns to supervisors.
• Helped maintain a safe, comfortable, and supportive environment while respecting residents' privacy and dignity.

Billing & Customer Service Representative - Teleperformance Call Center

(2020-01 - 2022-01)

• Helped customers with billing questions, payments, account concerns, and general service inquiries.
• Listened to customer concerns, researched account information, and worked to resolve issues efficiently.
• Documented customer interactions and account updates accurately.
• Provided friendly and professional service while handling a high volume of customer calls.

Sales & Customer Service - Professional Marketing Associate

(2017-01 - 2020-01)

• Assisted customers with product and service questions and helped them choose options that fit their needs.
• Built positive customer relationships through helpful, responsive, and professional service.
• Handled customer inquiries and concerns while providing clear and accurate information.
• Supported sales goals by communicating product benefits and maintaining strong customer relationships.

Secretary - St. James Parish Council

(2015-01 - 2017-01)

• Supported daily office operations by managing communications, documents, filing, and general administrative tasks.
• Scheduled meetings and appointments and helped keep office records organized and up to date.
• Responded to inquiries and directed messages to the appropriate staff members.
• Provided dependable administrative support while handling information professionally and confidentially.

Pump Attendant - Rubies Gas Station

(2011-01 - 2013-01)

• Assisted customers with fuel services, purchases, and payment transactions.
• Answered customer questions and provided friendly, efficient service.
• Helped maintain a clean, organized, and safe service area.

High School Diploma - Lewisville High School (2005-01 - 2010-01)

High School Diploma - Enfield Primary & Junior (2000-01 - 2005-01)