Stephen Malakoff

Assisting customers with knowledge of products, returns, and locating items in store Stocking and facing inventory throughout the store Operating the cash register including cash, check, and gift card transactions

Crew Member at Trader Joe's (2022-04 – Present)

• Assisting customers with knowledge of products, returns, and locating items in store
• Stocking and facing inventory throughout the store
• Operating the cash register including cash, check, and gift card transactions

Customer Service Agent at Piedmont Airlines (2014-11 – 2022-03)

• Delivered superior customer service to ensure passenger satisfaction
• Managed the boarding process in a timely and effective manner
• Managed billing of customers for changes to itineraries
• Monitored radio and phone for operational changes
• Provided support for special needs customers
• Provided training to incoming class of new employees in all service agent responsibilities

Lead, Passenger Service Agent at Air Wisconsin Airline Corporation (2011-08 – 2014-10)

• Managed designated area of airport as a team leader
• Organized and delivered baggage to outbound flights
• Readied ramp for each bank of arriving aircrafts
• Prepared outgoing aircrafts in a specific amount of time

Legal Assistant at Michael R Corsello, Law Firm (2011-04 – 2011-08)

• Scanned and filed legal documents
• Organized a system to document and recycle expired files
• Conducted computer legal research

Intern, Counseling Center at Lynn University (2010-01 – 2010-05)

Peer Counseling

• Became a Certified Peer Educator to work one-on-one with students to provide advice and support
• Successfully completed coursework and 10 hours of supervised counseling to receive certification

Intern, School of Aeronautics at Lynn University (2008-07 – 2008-08)

Administrative Assistant and Customer Service

• Worked with a staff of 7, reported to Assistant Professor/Flight Instructor
• Established an inventory system in Excel for 500+ aviation products sold by the school. Alerted staff members when it was necessary to reorder products
• Compiled and maintained an extensive aviation media library of 600+ DVDs and audiotapes
• Created a comprehensive dictionary of aviation terms to help students quickly learn the terminology
• Greeted and educated potential aviation students about the benefits of the school
• Worked effectively as a member of a team to provide services to existing students and their parents

Sales Associate, Department Lead at Old Navy (2006-04 – 2008-03)

Customer Service

• Worked with a team of 10 on a shift. Reported to the Store Manager
• Confidently assisted 30+ customers per shift. Quickly learned the inventory and kept current with changeover to direct customers toward the desired items
• Recognized repeat customers and pointed out merchandise similar to prior purchases to encourage cross sales
• As a lead team member, maintained inventory in a 3K sq. ft. store

Bachelor of Science in Business Administration – Lynn University (2010-05)