Steven Pender

Customer Service Specialist in both commercial and retail settings. Excellent communication skills and leadership abilities leveraged to attain high customer satisfaction.

BOH Coach, Shift Leader, Dining Room Host at Chick-Fil-A (2020-11 – 2025-01)

Multiple roles in kitchen and front-of-house operations

• Trained in BOH kitchen operations
• Training in FOH operations and overall Shift Leader duties
• Dining Room Host

Support Manager, Hardware Associate at Walmart (2018-07 – 2020-10)

Support Manager from Aug 2019 to Oct 2020; Hardware Associate from July 2018 to Aug 2019

• Managed 25 employees in 7 departments
• Scheduled GM department evening shift assignments and trained new employees
• Responsible for nightly cash collections and deposits of over $100,000
• Managed front end operations
• Responsible for evening recovery and appearance of the store

Sales Consultant at Havertys Furniture Company Inc. (2017-09 – 2018-02)

Sales and customer service in furniture retail

• Furniture Sales
• Provided excellent customer service
• Entered customer information into a CRM system with prompt follow-up before and after sales

Account Manager at HODELL-NATCO INDUSTRIES (2007-06 – 2017-05)

Account management and business development for fastener accounts

• Managed daily business interactions with major fastener accounts
• Year over year margin dollar growth exceeded 20% in 2016
• Strong customer relationship with top accounts resulted in $1.2M growth from 2014 - 2016
• Responsible for quoting, order entry and purchasing of customer products
• Top 3 % in Sales/Margin dollar improvement companywide in 2016
• Established and managed VMI (Vendor Managed Inventory) fastener accounts, which required weekly customer visits

Bachelor of Arts in Sociology – University of South Carolina