Implemented a proactive IT support strategy by training new technicians on hardware and display issues, calibrations, and software used in daily operations, which decreased average troubleshooting time by over 30%.
Managed a team of 10 support specialists, enhancing the team’s issue resolution capacity by 25% within the first months through targeted training programs.
Improved system uptime by 40% through rigorous performance monitoring and proactive incident management according to internal ticketing metrics.
