Steven Ton
New grad from the University of Maryland
Talent
Gaithersburg, Montgomery20 USD/hourMember since July 29, 2024
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software developerinformation technology support specialist
About
New grad from the University of Maryland
Experience
- Information Technology Support Specialist
University of Maryland College Park, MD
- Implemented a proactive IT support strategy by training new technicians on hardware and display issues, calibrations, and software used in daily operations, which decreased average troubleshooting time by over 30%.
- Managed a team of 10 support specialists, enhancing the team’s issue resolution capacity by 25% within the first months through targeted training programs.
- Improved system uptime by 40% through rigorous performance monitoring and proactive incident management according to internal ticketing metrics.
Education
- University of Maryland, College Park
- Bachelor of Science in Information Science
- Montgomery College, Rockville
- Associate of Arts in Computer Science
