Stevie Russell

Dedicated plumbing professional with over 10 years of experience in residential and commercial service, repair, and new construction. Proven track record as an effective office and field manager, skilled in managing projects from bidding to installation. Exceptional customer service skills with a focus on building long-term relationships.

I am looking for a company to call home and grow with. I take pride in my job and every task I perform. Love working as a team to tackle any problem head on to get the job done. Would love the opportunity too showcase my skills and prove I'm not only a great team player but my Work ethic and sale Employment skills make me an asset to the team.

Plumbing sales/ field supervisor - Precision, plumbing and drains

(2023-02)

• Supervised plumbing technicians in the field, ensuring high-quality service delivery.
• Successfully bid and installed building drains, sewers, and tunnels, enhancing operational efficiency.
• Maintained strong customer relationships, resulting in timely project completion and increased satisfaction.
• Effective Technical sales and maintain an 89% close rate by providing expert knowledge and addressing client inquiries on dwv systems and reroutes and tunnel on building drains and sewers

Plumbing Office/Field Manager - Sam the Plumber, LLC

(2019-01 - 2022-01)

• Achieved a increase in service efficiency by optimizing scheduling and resource allocation.
• Successfully managed a team of plumbers, ensuring compliance with safety and quality standards.
• Implemented customer feedback systems that improved client satisfaction
• Oversaw the completion of residential and commercial plumbing projects within budget and timeline.
• Developed training programs that enhanced team skills and reduced error rates
• Maintained excellent relationships with suppliers, resulting in a reduction in material costs.

Plumbing technician - Ingram plumbing

(2022-01 - 2023-02)

• Executed precise leak repairs to restore functionality and prevent further damage in plumbing systems.
• Performed efficient drain cleaning services to enhance drainage performance and mitigate clogs.
• Installed new piping systems to ensure reliable water flow and compliance with safety standards.
• Responded promptly to emergency plumbing situations to resolve issues and minimize damage.
• Replaced fixtures to improve aesthetics and functionality in residential and commercial bathrooms.

Plumber/Service Technician - Sam the Plumber, LLC

(2012-01 - 2019-07)

• Spearheaded the installation of over 250 tankless and 500 traditional water heaters, boosting client energy efficiency.
• Conducted comprehensive maintenance and repair of DWV systems, enhancing system performance for commercial clients.
• Increased sales by 25% through effective customer rapport and upselling of services.
• Successfully executed repiping projects, reducing water loss and greatly increased yearly savings in targeted areas.
• Planned and executed installation of plumbing systems across Houston, ensuring adherence to local codes.
• Recognized for exceptional customer service, receiving multiple client referrals and positive reviews.

Plumber's Helper/Apprentice - Johnston Commercial Plumbing

(2012-01 - 2012-12)

• Assisted in the installation of foundation plumbing, utilizing Schedule 40 PVC and fusion piping techniques.
• Gained hands-on experience in troubleshooting plumbing issues and implementing effective solutions.
• Contributed to team efforts that resulted in completing projects ahead of schedule and under budget.

Plumbing Technician - Mr Rooter

(2011-03 - 2011-08)

• Service and repair American home, shield customers, and deal with warranty company to approve or deny customers coverage.

High School Diploma - Alvin High School