Suchita Sharmien

Information Technology and Cybersecurity graduate with a Bachelor of Science in Information Technology – Cybersecurity and additional training in Software Test Automation Engineering. Brings more than 15 years of professional experience in banking, customer service, education, and student support. Experienced with confidential information, documentation, accuracy, problem solving, procedures, and working effectively with diverse teams.

Strong academic record, including a 4.0 GPA Presidential Honor Certificate and 3.5+ GPA Academic Excellence Certificates. Seeking an entry-level position in cybersecurity, information technology, software testing, IT support, or a related technology field.

PARAEDUCATOR / SPECIAL EDUCATION SUPPORT - School Districts — Pennsylvania - Pennsylvania

(2016-01)

Provide daily academic, classroom, behavioral, and organizational support to students requiring additional educational and emotional assistance.

• Collaborate with teachers and school personnel to implement classroom strategies and support student development.
• Maintain accurate documentation and communicate relevant observations to teachers and educational staff.
• Handle sensitive and confidential student information professionally and responsibly.
• Adapt communication and problem-solving approaches to meet individual student needs.
• Assist students with assignments, classroom activities, organization, and daily routines.
• Help maintain a safe, structured, respectful, and supportive learning environment.
• Demonstrate patience, sound judgment, attention to detail, and strong interpersonal skills in challenging situations.
• Work effectively as part of a multidisciplinary educational team.
• Manage multiple responsibilities while maintaining professionalism and accuracy.

SENIOR CUSTOMER SERVICE TELLER - JPMorgan Chase Bank - New York, NY

(2010-01 - 2015-12)

Provided professional customer service and banking support in a high-volume branch environment.

• Processed deposits, withdrawals, payments, and other financial transactions accurately and efficiently.
• Assisted customers with account-related questions and routine banking services.
• Protected confidential customer and financial information while following established security and operational procedures.
• Maintained accurate transaction records and demonstrated strong attention to detail.
• Followed company policies, procedures, internal controls, and compliance requirements.
• Identified customer needs and provided appropriate banking service solutions.
• Collaborated with branch employees to maintain efficient daily operations and positive customer experiences.
• Resolved customer concerns professionally while maintaining a high level of service.
• Demonstrated reliability, accuracy, integrity, and accountability in handling financial transactions.

CUSTOMER SERVICE TELLER - Citibank - New York, NY

(2006-01 - 2010-12)

Provided customer service and banking support in a fast-paced financial services environment.

• Processed deposits, withdrawals, payments, and other routine customer transactions accurately.
• Assisted customers with account questions and general banking needs.
• Handled confidential customer and financial information with professionalism and discretion.
• Followed established banking policies, procedures, security practices, and operational controls.
• Maintained accurate records and documentation related to customer transactions.
• Built positive customer relationships through professional communication and responsive service.
• Balanced daily transactions and maintained a high level of accuracy.
• Worked collaboratively with colleagues to support branch operations and customer satisfaction.

Bachelor of Science - Information Technology – Cybersecurity - WASHINGTON UNIVERSITY OF SCIENCE AND TECHNOLOGY (2025-12-30)

Certificate - Software Test Automation Engineering - PEOPLE NT INSTITUTE OF INFORMATION TECHNOLOGY (2023-07 - 2023-12)