Sudan Dhungana

Graduate student in Recreation, Park, and Tourism Administration with a strong foundation in hospitality operations, customer service, and event management. Seeking a Job as a Front Desk Agent/Night Auditor to apply leadership, training, and guest service skills in a professional U.S. hospitality setting. Eligible for OPT under F-1 visa regulations.

Front Desk Agent/Night Auditor Intern - Sawmill Creek by Cedar Point Resorts - Sandusky, Ohio, USA

(2026-05)

• Manage guest registration, check-ins, and late departures for the resort using a PMS like Opera.
• Maintain the hotel reservation database and process billing payments.
• Resolve guest service issues and answer phone inquiries.
• Prepare and distribute end-of-day reports (operating statistics, revenue summaries) for management and department heads.

Front Desk Training (Training under General Manager) - Hampton Inn by Hilton - Macomb, Illinois, USA

(2025-05 - 2025-05)

• Performed front desk operations under the guidance of the General Manager, including guest check-in/check-out procedures, reservations, and customer service.
• Assisted with revenue management activities, including rate monitoring, room inventory control, and occupancy management.
• Coordinated with housekeeping to support room readiness and ensure efficient guest service.
• Applied hotel property management and front office procedures while maintaining hospitality service standards.

Food & Beverage Attendant - Galore Restro and Bar - Nawalpur, Nepal

(2023-09 - 2024-12)

• Supervise and coordinate the service team.
• Ensure smooth daily operations in the dining areas.
• Greet VIP guests and handle special requests.
• Handle guest complaints and resolve issues quickly.
• Prepare daily reports and assist in inventory checks.

Waiter (Hotel Internship) - Crowne Plaza, an IHG Hotel - Al Thuraya City, Kuwait

(2022-06 - 2023-04)

• Greet and seat customers, provide menus, and ensure an excellent first impression
• Worked as an event planner for functions
• Handle the micros POS to take orders and place checks
• Worked as a Cashier too, using the Property Management System (PMS).
• Worked as a server in an American Restaurant – Rib Eye Steak House (A'la Carte, Table d'hote and Buffet Restaurant)

Graduate Assistant - Western Illinois University - Macomb, Illinois, USA

(2025-08 - 2026-05)

• Assist faculty in delivering undergraduate hospitality courses.
• Provided hands-on instruction on telephone etiquette and complaint handling to undergraduate hospitality students.
• Trained students in customer service, service etiquette, and hospitality management practices through classroom and lab activities.
• Guided undergraduates in event setup, catering operations, and guest service activities to develop professional skills.
• Supervise and guide students during lab sessions, demonstrations, and practical exercises.
• Represent the RPTH department at university events or student engagement activities.

Master of Science - Recreation, Park, and Tourism Administration - Western Illinois University (2026-07)

Bachelor of Hotel Management - Hotel Management - Nepal Academy of Tourism and Hotel Management (2023-12)