Summer Massoud

Oversaw machinery operations to ensure efficient planting, cultivating, and harvesting of crops. Conducted regular monitoring of crop health and soil conditions to enhance growth outcomes. Conducted regular inspections and repairs of irrigation systems, enhancing overall water usage efficiency.

Farm Hand - Holl and Stone Farms - Garner, NC

(2024-01)

• Oversaw machinery operations to ensure efficient planting, cultivating, and harvesting of crops.
• Conducted regular monitoring of crop health and soil conditions to enhance growth outcomes.
• Conducted regular inspections and repairs of irrigation systems, enhancing overall water usage efficiency.
• Executed daily farming tasks in partnership with team members, ensuring effective workflow and productivity.
• Developed and implemented training programs for new staff, focusing on safety protocols and effective equipment operation.
• Tracked and analyzed crop yields and farm activities to support informed decision-making.
• Monitored pest activity and applied targeted control measures to protect crops from potential infestations.
• Operated farm machinery for planting, cultivating, and harvesting crops.
• Monitored crop health and soil conditions to ensure optimal growth.

Cashier/Backroom - Burlington and co. - Garner, NC

(2023-08)

• Customer Service Skills
• Friendly and professional customer interaction.

Shift lead/Server - Cold Stone Creamery - Garner, NC

(2022-06)

• Good interpersonal skills to rapport and make a good impression on purchasers.
• Effective and professional ability to resolve customer complaints.
• Able to work with the company's cash registers and POS systems.
• Handling cash accurately, they make changes and keep the till balanced at the end of shifts.
• Around processing various forms of payment, e.g., cash, credit/debit cards, and in-store gift cards.
• They needed to efficiently manage transactions during peak hours without sacrificing quality of service.
• Please ensure that the checkout area is clean, has necessary supplies available, and is organized.
• Ability to multitask to respond to customer queries and scan/bag items.
• Partner with other store colleagues to help them look their best.
• Rapid policy change and promotion adaptation are needed to provide accurate information to customers.
• Willing to work various schedules (weekends and holidays).
• Respond to and address pricing discrepancies or customer concerns quickly.
• To help prevent theft, suspicious activity must be monitored and reported as needed.
• Began as a team member, demonstrating strong work ethic and a commitment to achieving team goals, leading to a promotion to shift lead.
• Recruited and trained team members to enhance team compatibility and overall performance.
• Maintained a professional and mature approach to team dynamics, effectively resolving conflicts to promote a positive work environment.
• Ensured food handling and safety protocols were strictly followed, maintaining high standards of cleanliness and compliance.
• Delivered exceptional customer service, handling customer concerns and ensuring satisfaction in a fast-paced environment.
• Utilized quick thinking and problem-solving skills to address unexpected challenges and ensure smooth shift operations.

High School Diploma - South Garner

Associate of Applied Science - Dental Hygiene / Radiography - Waketech Community College