Suneetha Kandagatla

To be associated with esteemed organization that provides me an opportunity to show my skills, improve my knowledge with latest trends and to be part of the team that works dynamically and efficiently towards the growth of the organization and satisfactory thereof.

Purchase Executive at M/s. DPR Infra Projects Pvt Ltd (2024-08 – Present)

Builders & Construction Company

• Identify, evaluate, and select reliable suppliers and vendors
• Quotation comparison, negotiate prices, terms, and delivery schedules
• Prepare and process purchase orders
• Ensure timely procurement of materials to meet operational needs
• Monitor supplier performance and resolve delivery, quality or pricing issues
• Maintain accurate procurement records, purchase orders, and supplier databases
• Coordinate with internal departments
• Ensure compliance with company policies, contracts
• Track inventory levels and support inventory control initiatives
• Assist in cost reduction and continuous improvement initiatives

Sales Coordinator (Exp. in Export Documentation) at M/s. Agroprocess Engineers Pvt Ltd (2015-01 – 2024-08)

Manufacturing Industry for Vegetable & Oil Refinery Equipment (Industrial)

• Sending quotation as per customer requirement
• After requirement frozen, will be sending FOR price for customer reference
• Once we receive the purchase order, will check the detail according to negotiation
• Executing the order (Internal-Giving information to works)
• Once machine is ready for dispatch, will coordinate with transporter to reach destination
• Payment and other concession form follow ups
• Tracking the consignment to know whether it reaches customer site
• Request for quotation and Negotiation for Bought out items
• Releasing Purchase orders for Bought out items and Follow-up for the same
• Payment follow-up
• Handling Exports
• Coordinating with CFS agent for Price & Price Negotiation
• Documentation as per CFS required with respect to the customs clearance
• Follow-up with CFS agent for Shipping Bill & Bill of Lading
• LC documents preparation as per Bank and client requirements
• Payment Follow –up with Export Clients

Sales coordinator at M/s. Insmart Systems (2013-04 – 2015-12)

Manufacturing Industry for Sample preparation equipments for Cement, Steel, glass etc…

• Sending quotation as per customer requirement
• After requirement frozen, will be sending FOR price for customer reference
• Once we receive the purchase order, will check the detail according to negotiation
• Executing the order (Internal-Giving information to works)
• Once machine is ready for dispatch, will coordinate with transporter to reach destination
• Payment and other concession form follow ups
• Searching for new clients, business expansions, building wrap up with customers
• Tracking the consignment to know whether it reaches customer site
• Sending Pre-requisites for equipments for Installation
• Once the site is ready as per Pre-requisites, will schedule Service engineer visit schedulefor Installation of equipment
• Co-ordination of service requirements with customers
• Complaints follow-up
• Scheduling service engineer visit to plant
• Sending quotation to the customer for Annual Maintenance contract for equipments
• Preparing Service Invoice for AMC, based on payment terms of the Work orders
• Preparing reports based on complaints
• Checking the service engineer feedback about the equipment and customer requirements
• Payment follow-up
• Searching for new clients for AMC

Sr. Customer Care Executive at i-Seva e-Commerce Service India Private Limited (2011-12 – 2013-01)

• Scrutinizing proposal forms as per company norms & KYC norms
• Ensuring through quality check like tampered documents, forgery of signatures, ondisclosure of facts and misrepresentation etc
• Providing real-time update on status of new business proposals and service request
• Processing of requests according to time lines given as per TAT
• Banking of cheques and cash with agents after reconciliation and resolving queries
• Managing cash transaction like new business
• Responsible for proper scrutiny and recording of the complaints received from Agents
• Maintained the daily transactions data in the MS excel sheets
• Prepared daily / weekly reports as per their standard formats
• Answered to the daily queries / complaint mails by Agents, following the SOP
• Updated the report formats as per the instructions from the higher management
• Maintaining related registers effectively in the branch
• Ensuring process compliance and conducting audits on fortnightly/monthly basis
• Managing petty cash for branch needs
• Managing the vendors' bill processing, visitor's register, employee register and admin issues

Executive – Channel operations (Branch operations & Service delivery) at Bharti AXA Life Insurance Co Ltd (2007-09 – 2010-08)

Scrutinizing forms, dealing with underwriting guidelines of company and as well IRDA, Banking reconciliation (Cash&cheque) at EOD, follow-up of pending cases with sales team and Head office, customer interaction in policy servicing, Distribution Operations, Updating latest process on operations to the sales team on weekly basis, complaints handling, dealing with undelivered policy bonds, refund cheques and claims etc…

• Scrutinizing proposal forms as per company norms, IRDA rules, underwriting guidelines, AML & KYC norms
• Ensuring through quality check like tampered documents, forgery of signatures, non-disclosure of facts and misrepresentation etc
• Providing real-time update on status of new business proposals and service requests
• Processing of requests according to time lines given as per TAT as NAV should not effect
• Checking the policy status till the issuance and follow-up till the customer gets the policy bond
• Coordinating with the Diagnostic Centers' for follow up medical cases and ensuring to close for quicker issuance
• Banking of cheques and cash with agents after reconciliation and resolving queries
• Managing cash transaction like new business, renewal and reinstatement etc…
• Responsible for proper scrutiny and recording of the complaints received from customers
• Maintained the daily transactions data in the MS excel sheets
• Prepared daily / weekly reports for different departments as per their standard formats
• Answered to the daily query / complaint mails by customers, following the SOP
• Mailed the head office and other area offices for co-ordination in the processes
• Updated the report formats as per the instructions from the higher management
• Managing vault and related registers effectively in the branch
• Ensuring process compliance and conducting audits on fortnightly/monthly basis. We at Bharti Axa had successfully completed ISO audit in the year for 2009 and got the certification for the branch
• Participating in national level contents in company on improving accuracy, persistency and requirement handling (medical and non-medical) etc…
• Managing petty cash for branch needs
• Managing the vendors' bill processing, visitor's register, employee register and admin issues
• Resolving the queries to the external customer in terms of policy servicing like switching of funds, updating on customer contact & personal details
• Taking inbound calls and outbound calls and giving prompt response to the customers
• Giving the resolution to the customers' in-time. Giving the service to the customers over the phone and mail as well
• Seeking help from superior and HO for giving the resolution for any issues regarding the policy service as TAT should not effect
• Taking care of claims – Death and accidental and ensuring to close at the earliest by following it up with HO
• Resolving the internal customer queries in terms of requirement handling, updation on process change, helping them in underwriting guide lines. Constant updates and education on processes and underwriting guidelines
• Conducting scope survey for further improvements on customer service and feedback
• Conducting contests among sales teams on accuracy parameters to avoid major discrepancies
• Processing NAAF's
• Looking into Advisor Commissions
• Handling commission cheques dispatched by HO
• Maintaining advisor records for branch purpose
• Constant updates on IRDA rules and regulation

B.Com (Computers) in Commerce with Computers – Osmania University College for Women, Koti, Hyderabad (2007)

Intermediate in Maths, Economics and Commerce – A P R J C Hasanparthy, Warangal (2004)

SSC – APRS (BC) Girls, Kalwakurthy (BSE) (2002)