Receptionist/Administrative Assistant
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First impression for the community greeting, welcoming and assisting all residents and visitors with daily needs. Customer service skills and high attention to detail. Assist the Business Office Manager with various duties regarding billing, insurance processing, payment transactions, HR, computer data input, keeping schedules updated and accurate, and resident/family support. Manage the front desk area in all aspects presenting a professional, polished introduction.
Receptionist/Administrative Assistant - Sage Mountain Senior Living - Thousand Oaks
(2021-10)
First impression for the community greeting, welcoming and assisting all residents and visitors with daily needs. Customer service skills and high attention to detail. Assist the Business Office Manager with various duties regarding billing, insurance processing, payment transactions, HR, computer data input, keeping schedules updated and accurate, and resident/family support. Manage the front desk area in all aspects presenting a professional, polished introduction.
Concierge, part time - Freedom Pointe - The Villages, FL
(2021-03 - 2021-10)
Handle all front desk duties serving each department, seniors, and families with quality customer service. Work with Sales and Marketing on presenting an excellent first impression to residents, families and visitors.
Executive Director/Sales and Sales/Marketing Director - The Retirement Community of Nekoosa
(2011 - 2015)
Responsible for all aspects of managing an active assisted living facility including sales, personnel management, budget forecasting, marketing, implementing and monitoring, building relationships with residents/families in departments including Nursing, Kitchen/Dining, Life Enrichment, Facilities Management and Housekeeping.
Strategies to fill the building and maintain census which included PR, business to business marketing, community involvement and establishing a strong community presence. Identify referral sources in the community and build/maintain those relationships to insure a steady referral network. Build a network of relationships with competitors to create/maintain a collaborative/comparison profile. Take all inquiry calls, conduct tours and identify events at the facility as well as participate in community marketing events maintaining facility name visibility and presence.
Sales/Marketing Coordinator/Community Relations Director - Harmony Living Centers LLC - Wausau/Stevens Point, WI
(2010 - 2011)
Community Relations, PR, marketing, create and maintain relationships with community businesses, families and current residents. Identify businesses to build relationships with to create/maintain a referral network and to insure facility presence in community events. I worked with two campuses in two cities with distinct and separate sales and marketing needs building a supportive network in each community.
Real estate development/property management - Self employed
(2001 - 2010)
Self employed with my husband in real estate development/property management. PR, sales and marketing in the community to build productive working relationships. Obtain, greet and tour potential clients for a successful sale and closure.
Therapist/Case Manager - Community Care Resources - Madison, WI
(1997 - 2001)
Worked with children and families in the Wisconsin foster care system, traveling to homes doing therapy, coordinating services to maximize children's progress toward returning to their biological homes, and assessing the results.
Instructor - Cardinal Stritch University - Madison, WI
(1991 - 1998)
Taught adult learners in Business and Management courses including outcome based management strategies, Marketing, Personnel Management and Organizational Development. Prepared instructional materials, encouraged and motivated students toward successful completion of the course, evaluated student progress and managed curriculum.
Executive Director - Adams Co. Dept. of Community Programs - Friendship, WI
(1990 - 1994)
Oversight of the daily operations of a county, state and federally funded public mental health organization. Personnel management, fiscal accountability and oversight, community and public relations development, program development and retention, budget development and management, and worked in collaboration with a Board of Directors in outcome based principles. Develop and maintain relationships with community organizations to help support our purpose in the community.
BA - Education - UW Madison (1983 - 1983)
MBA - Business - Cardinal Stritch University (1991 - 1991)
MA - Psychology - Saybrook Graduate School (1997 - 1997)
