Susan Olson

Proven track record of developing successful solutions in collaboration with software developers both local and internationally using Agile Methodologies. Consistently exceeds key performance metrics(KPI) and is respected as an empowering agile leader. Skilled in delivering quality assurance, leading Agile Teams as Scrum Master, technical support, onsite training, and software implementation.

Accomplished and results-driven Quality Assurance Engineer with a wealth of experience in fleet management applications, recruiting, and staffing industries.

SR. QA Engineer - Avionte Staffing Software 2/2023 – 10/2024 (19 Months)

• Worked Cross-functionally to develop and execute test plans aligned with agile methodologies and SDLC. 
• Streamlined Test Repositories across all 8 teams after company-wide adoption of Agile Methodologies. 
• Developed and delivered training on Azure DevOps Test Manager across teams for consistent test creation and execution history. 
• Adapted QA Dashboards for load balancing, cross-training and transparency to ensure accurate reported capacity at sprint planning. 
• Performed AI Model Validation to evaluate performance and accuracy of the AI powering Avionté PIXEL's natural language processing (NLP), Generative AI(GenAI), and chatbot functionality.

SR. QA Engineer (Contractor) - Solera (Formerly Omnitracs) 5/2021 – 12/2022 (18 Months) 

• Subject matter expert(SME) to assist with the Canadian ELD Mandate and other Hours of Service-related development.

QA Engineer II - Host Web Application – Omnitracs 5/2015 – 5/2021 (6 years) 

• Led and mentored multiple high-performing Agile teams.
• Facilitated daily scrums, retrospectives, and sprint planning sessions. 
• Created and executed test cases based on acceptance criteria to locate defects and determine if they were new or regression. 
• Establish PostgreSQL queries to verify newly added fields, verify data, or investigate the root cause of a defect and smoke test multiple host environments to verify deployments.

QA Engineer I - Mobile Applications - XRS Corporation 5/2013-5/2015 (2 years) 

• Certified android and windows mobile devices for the XRS Mobile App and maintained the certified device list.
• Conducted testing of hundreds of mobile API commands using a standalone gateway tool.
• Utilized recorded trip to test end-to-end dispatched stops on the mobile, host, and reports verifying leg time and miles.

Tech Support Engineer - Tier 2 - XRS Corporation 5/2011-5/2013 (2 years) 

• Implemented XRS software to early adopters and provided onsite training and served as the primary point of contact for fielding beta customer issues. 
•  Administered technical and best practice training for support and reviewed and identified high priority issues reported through support and reviewed the escalations with QA and engineering.

Client Manager – XATA Corporation 5/2009-5/2011 (2 years) 

• Drove adoption of new features created enhancements on the customer's behalf potential new features.
• Collaborated with customers and internal departments for better outcomes selling custom reports, training & professional services, and renewed customer subscriptions and support calls to determine hardware, software issues, or training needs.

Implementation and Onsite Training - XATA Corporation 5/2005 – 5/2009(4 years)

• Coordinated efforts with "Certified Transportation Professionals"(CTP) to develop "Best Practices" training strategy.
• Delivered onsite training for 100+ XATA customer sites, including US Foods, Kellogg, Veritiv, Unisource, BP Oil, Ecolab, etc. 

Certified Scrum Master(CSM) and Certified Scrum Product Owner(CSPO)