Susan Osman

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure full time employment.

Licensed Dispensing Optician - Southern Ohio Family Vision Center

(2026-02)

• Assist patients with eyeglass frame selection.
• Design lenses according to patient needs and take lens measurements.
• Inspect completed lenses for accuracy on lensometer.
• Dispense new eyewear to patient, fit and adjust frame.
• Educate patients on proper use and care of prescription lenses.
• Eyewear adjustments and repairs.
• Dispense contact lenses.
• Teach contact lens patients how to insert, remove, and clean contacts.
• Do product inventory.
• Choose and purchase products for dispensary.

Outside Sales Representative - Modern Optical

(2023-11 - 2025-11)

• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• Managed a client base, consistently exceeding sales targets and contributing to overall team success.
• Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
• Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Outside Sales Representative - TopLook Eyewear

(2020-10 - 2023-12)

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Utilized customer feedback to identify new product opportunities and market trends.
• Negotiated prices, terms of sales and service agreements.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Presented professional image consistent with company's brand values.
• Kept detailed records of daily activities through online customer database.
• Selected correct products based on customer needs.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Followed up with customers after completed sales to assess satisfaction.
• Attended trade shows and conferences regularly to increase brand visibility.

Outside Sales Representative - Tura Inc

(2017-03 - 2020-09)

• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.

Outside Sales Representative - Kenmark Group

(2008-08 - 2017-02)

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
• Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
• Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
• Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
• Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
• Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.

High School Diploma - Huntington High School

Medical, Sales and Marketing - Shawnee State University (1985-09 - 1987-12)

Licensed Dispensing Optician - 20/20 Vision Center (1990-04)