Susan Williams

RN workers comp case manager coordinating 21+ return-to-work plans per month for injured workers across treatment, documentation, and return-to-work planning. Integrates telephonic case management, patient education, and provider communication to support timely recovery and accurate HIPAA-compliant records. Partners with multidisciplinary teams to align care plans, referrals, and follow-up needs.

RN workers comp case manager - Genex - Glendale, AZ

(2010-11 - 2022-08)

• Advocated for patients' needs within multidisciplinary healthcare teams.
• Collaborated with physicians in developing patient-specific treatment plans.
• Educated patients and families on treatment options and health management strategies to enhance understanding and adherence.
• Referred patients to specialized health resources or community agencies to furnish additional assistance.
• Collaborated with healthcare team to develop and implement patient care plans.
• Assisted in coordinating discharge planning and follow-up care for patients.
• Delivered patient care by monitoring vital signs and administering medications.
• Collaborated with physicians to develop tailored treatment plans that address individual patient needs and improve health outcomes.
• Educated patients on disease prevention and health maintenance.
• Collaborated with health groups to plan or implement programs designed to improve overall health of communities.

RN Case Manager, Telephonic RN, Preauth, UR, D/C - Cigna - Phoenix, AZ

(1986-01 - 2010-11)

• Administered medications and treatments according to established protocols.
• Monitored vital signs of patients and reported changes to healthcare teams.
• Supported interdisciplinary teams in developing patient care plans.

Workers Comp RN - Cigna - Phoenix, Arizona

(2007-11 - 2010-12)

• Administered medications and monitored patient responses effectively.
• Collaborated with healthcare teams to develop patient care plans.
• Educated patients and families on health management strategies.
• Conducted comprehensive assessments to identify patient needs.
• Maintained accurate patient records and documentation consistently.
• Maintained accurate documentation of patient records in accordance with HIPAA regulations.
• Collaborated with physicians in developing patient-specific treatment plans.
• Provided emotional support to families facing difficult decisions about a loved one's care.
• Managed complex cases involving multiple diagnoses or treatments.
• Assessed patient health and developed individualized care plans accordingly.
• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Advocated for patients by supporting and respecting basic rights, values, and beliefs.
• Oversaw patient admission and discharge processes to coordinate related paperwork.
• Provided patient and family health education focusing on self-management, prevention and wellness.

RN Floor Nurse - Veterans Administration - Phoenix, AZ

(1980-06 - 1986-12)

• Administered medications and treatments according to established protocols.
• Monitored patient vital signs and reported changes to the healthcare team.
• Collaborated with interdisciplinary teams to develop patient care plans.
• Educated patients and families on health management and care procedures.
• Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
• Collaborated with multidisciplinary team members to ensure best possible outcomes for the patient's recovery.

LPN/RN - Ohio Valley Hospital - Phoenix, Arizona

(1975-10 - 1981-05)

• Administered medications and treatments to patients as per physician orders.
• Monitored patient vital signs and reported changes to nursing staff.
• Assisted with daily living activities, ensuring comfort and safety for patients.

Bachelor of Science - Nursing - University of Phoenix

Associate of Science - Nursing Science - Maricopa Community Colleges, Gateway Community College (1989-06)

Associate of Science - Nursing Education - Eastern Gateway Community College

Diploma - Practical Nursing - Jefferson Community College (1978-02)