Sushma Kalmadi

Healthcare Quality Coordinator with 6+ years of NHS experience supporting non-clinical quality, performance, and regulatory compliance functions for patients with neurodevelopmental disorders, Autism, Learning Disabilities, and complex behavioral comorbidities. Proven expertise in coordinating performance monitoring, building dashboards and scorecards for executive leadership, maintaining policy and procedure libraries, and supporting regulatory inspection readiness. Skilled in structured continuous improvement methodologies (PDSA/PDCA), cross-functional committee coordination, and translating complex data into clear narrative summaries for clinical and executive audiences.

HIPAA certified.

Healthcare Program Coordinator | Data & Operations Support - National Health Service (NHS) — Kent & Medway - United Kingdom

(2022-06 - 2024-07)

Coordinated performance monitoring and quality improvement initiatives for a complex community health program serving adults with Autism, Learning Disabilities, ADHD, and co-occurring behavioral health needs — directly aligned with Nexus Health Systems' patient population.

• Applied structured PDSA (Plan-Do-Study-Act) improvement cycles to address operational gaps; identified a referral processing inefficiency, implemented a structured fix, and measured outcomes, contributing to a 20% improvement in community patient care quality within 6 months.
• Prepared and distributed routine and ad-hoc performance dashboards and scorecards — including a 7-KPI dashboard — for the Program Delivery Board and senior commissioners, translating complex data into clear narrative summaries for executive audiences.
• Coordinated cross-functional governance meetings including agendas, minutes, and action-item tracking with psychiatrists, psychologists, social workers, and county officials — equivalent to quality, safety, and clinical operations committee coordination.
• Built and maintained a mortality dashboard consolidating data from multiple sources for the mandatory LeDeR (Learning Disability and Autism Mortality Review) reporting process — equivalent to CMS-mandated quality and safety event reporting.
• Maintained policy and procedure documentation for the NHS program, ensuring version control and audit-ready records consistent with regulatory inspection standards.
• Ensured strict compliance with the UK Data Protection Act in handling confidential patient information — equivalent to HIPAA and PHI protection standards required in US healthcare settings.
• Coordinated database management and requirements gathering across the Learning Disabilities and Autism Program, supporting accurate, defensible documentation for regulatory and quality reporting.

Corporate Affairs Administrator - National Health Service (NHS) — Kent & Medway - United Kingdom

(2021-09 - 2022-06)

• Maintained a Contract Management report tracking compliance specifications, vendor quotes, and expiry timelines — supporting audit and inspection readiness across NHS programs.
• Coordinated project meetings, timelines, and documentation, ensuring compliance with regulatory standards and organizational policy.

IT Superuser — COVID-19 Vaccination Program - Croydon Healthcare Trust (NHS) - United Kingdom

(2021-03 - 2022-09)

• Coordinated onboarding and compliance training for clinical staff during a rapid, high-volume program rollout, ensuring consistent adherence to regulatory and process standards.
• Maintained GDPR-compliant documentation, supporting regulatory inspection readiness and incident tracking.

Administrator - Independent Living Association - United Kingdom

(2018-11 - 2020-01)

• Captured and validated complex clinical data from source documentation, supporting compliance with research governance and quality control standards.
• Supported internal audit processes, maintaining accurate and defensible documentation.

Master of Business Administration - MBA - Pondicherry University

Bachelor of Business Management - Mangalore University