Sydney Bryson

Delivered patient-centered care in a fast-paced healthcare environment while maintaining patient comfort and safety. Communicated effectively with patients, nurses, and healthcare staff to support daily clinical operations and improve workflow efficiency and patient experience. Demonstrated strong attention to detail by accurately documenting patient information and care activities through EPIC.

Patient Care Tech - Henry Ford Health

(2025-05)

• Delivered patient-centered care in a fast-paced healthcare environment while maintaining patient comfort and safety.
• Communicated effectively with patients, nurses, and healthcare staff to support daily clinical operations and improve workflow efficiency and patient experience.
• Demonstrated strong attention to detail by accurately documenting patient information and care activities through EPIC.

Talent Acquisition Specialist - Thomas Advisory Group

(2022-05 - 2025-05)

• Managed high-volume inbound and outbound communications while providing exceptional customer service skills.
• Successfully matched candidates with employment opportunities through strong relationship-building and communication skills.
• Streamlined onboarding and document verification process to improve efficiency and accuracy while utilizing Microsoft Office applications daily for data entry and account management.
• Built and maintained positive client and candidate relationships through professional account management.

Case Manager - Audi of America

(2021-10 - 2022-05)

• Resolved escalated customer concerns efficiently through effective problem-solving and communication skills while maintaining professionalism and customer satisfaction.
• Managed customer cases and account support with strong attention to detail, accurate documentation, and case tracking in a fast-paced customer service environment to maintain timely follow-up.
• Collaborated with other departments to ensure timely issue resolution and service support.
• Utilized Microsoft Office and computer applications daily to maintain account management and resolve customer escalations.

Material Handler - Stellantis

(2020-10 - 2021-10)

• Supported team productivity through reliability, organization, and a strong work ethic.
• Maintained production efficiency by supporting warehouse and material handling operations in a fast-paced environment.
• Contributed to quality assurance efforts through detailed inspections and adherence to safety standards.
• Assisted with training new employees on workplace procedures and safety protocols

Customer Service Representative II - DTE Energy

(2017-09 - 2020-10)

• Managed high-volume inbound calls in a fast-paced contact center while successfully resolving billing and account escalations to ensure positive customer relationships and provide exceptional customer service.
• Utilized CRM systems and Microsoft Office applications daily to maintain accurate customer records.
• Awarded recognition for outstanding customer service and communication performance.
• Mentored and trained new hires on call center procedures, customer interactions, and service standards.

Bachelor of Science - Nursing - Arizona College of Nursing (2026-03 - 2028-12)

Diploma - Roseville High School (2010-09 - 2014-06)