Jacqueline Dubrul

Patient Registrar with experience in healthcare setting. EPIC trained. Strong skills in clerical support and patient interaction.

BUSINESS OFFICE ASSISTANT - Corewell Health

(2024-06)

• Welcome and assist patients, creating a positive first impression. Handle sensitive information with discretion, fostering a trusting environment for healthcare services.
• Manage patient registration process, ensuring accurate data entry in EPIC system. Verify insurance and collect co-payments, maintaining financial compliance. Collect patient signatures, scan registration docs as needed, submit global referrals

MORTGAGE PROCESSOR - Self Employed—JD Processing, LLC

(2022-10)

• Collaborate with Loan Officer to provide timely, accurate service for clients throughout entire mortgage process.
• Prepare file for final clear-to-close by branch management.
• Check daily reports each morning to identify priorities or issues for escalation to supervisor.
• Handle any conditions sent from underwriting departments.
• Uphold complete confidentiality of all submitted information according to release guidelines.
• Proofread correspondence and marketing material

MORTGAGE UNDERWRITER - Rocket Mortgage - Detroit, MI

(2012-04 - 2022-09)

• Verified integrity of applicants' information to minimize fraud.
• Worked with processing team members to communicate errors and obtain missing information for current applications.
• Checked personal and team calculations to validate information and underwriting decisions.
• Maintained mortgage program compliance with federal agencies.

MORTGAGE PROCESSOR - CitiMortgage - Ann Arbor, MI

(2009-09 - 2011-07)

• Created strong working relationships with Underwriters, other internal team members, and customers.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Prepared file for final clear-to-close by Underwriter.
• Communicated with originator and applicant concerning progress of loan file.
• Handled any conditions sent from underwriting departments.

RECEPTIONIST - Polter Financial Group - Southfield, MI

(2008-07 - 2009-04)

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing and filing documents.

HIGH SCHOOL DIPLOMA - Southwestern High School (1989-06)