Sydney Harris
Send a job offer directly to this candidate
hello my name is Sydney Harris, I am a 28 female who has year in multiple departments of customer services. I believe that I would be a good to your company because of three key qualitIRS I bring to the table. One I understand the driving force between a good customer experience and a dabs one.
They want to feel hear,seen, understood, taken care of. If there is a problem between the customer and there goal they want you fix it. If you can’t because of policy and procedures or etc then they want to know that you understand their frustration.
Two I Team layer that can work with anyone. My mother always said that Sydney can go into a hole with Hitler and leave Has his best friend. And lastly I know how to mak my point and not come off rude or abrasive.
| East Orange NJ
Carriage Kia of Woodstock - Woodstock, GA April 2022 to October 2022
To log and document customer’s visits in the store.
To properly note every customer account.
Close accounts that are no longer active.
Pull credit for Finance managers to run.
Submit daily sale sheet to corporate
Answer calls and transfer them to the correct co-worker
Take and process down payments and other sales transactions in the store.
Print and create Fedex shipping label for custom and co-works
CarMax Auto Finance | Kennesaw, GA
07/2019 - 06/2021
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for various programs.
Processed payments over phone and set up recurring drafts.
Prepared packages containing all pertinent documentation for collections accounts.
Negotiated rates with customers and entered payments into accounting system.
Reviewed accounts to determine payment plan compliance.
Arranged for debt repayment and established repayment schedule based on customer finances..
CarMax Centralized Store Support Center | Kennesaw, GA
03/2018 - 07/2019
Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Reviewed all financial documentation considered for pending sale along with management.
Used company software/ spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
Sold and shipped average of 310,000 dollars in merchandise per week. Up sell vehicle warranties/add-ons to enhance customer experience
Grocery Team Member | Kennesaw, GA
11/2018 - 03/2019
Strengthened product branding initiatives by utilizing communication campaigns, promotional materials, market intelligence information and databases to maximize sales.
Identified customer needs, implemented excellent customer support and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and customer needs.
Worked with Managers and Grocers to order/maintain back-stock focused on successful promotion of various products.
Sunglass Hut at Macy's | Kennesaw, GA
10/2016 - 11/2018
Priced out products for customers and drew up sales paperwork.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Listened to customers to understand needs and refer to optimal services.
Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients. Leveraged reporting tools in order to track individual results as well as identify areas of opportunity.
Worked with fellow sales team members to achieve group targets. Achieved/ exceeded individual sales goal that help to reach team goal
Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Recommended, planned and implemented promotional strategies to increase market share.
Empire Beauty School - Kennesaw | Kennesaw, GA
Cosmetology Diploma in Cosmetology Education
East Orange Campus High School | East Orange, NJ
