Sydney Johnson

Motivated and dependable customer service professional with experience in hospitality, retail, food service, and direct support services. Skilled in customer assistance, front desk operations, cash handling, multitasking, and maintaining organized work environments. Strong communication skills with the ability to adapt quickly and provide excellent customer experiences in fast-paced settings.

Gas Station Associate - AM-PM ARCO - Sacramento, CA

(2023-01 - 2026-01)

• delivered excellent customer service in fast-paced convenience store environment
• Operated cash registers and processed cash, debit, and credit transactions accurately.
• Prepared food and beverages while following safety and sanitation standards.
• Restocked merchandise, coolers, and supplies throughout shifts.
• Maintained cleanliness of store, kitchen, and customer service areas.
• Assisted customers with questions, purchases, and issue resolution.

Front Desk Agent - Homewood Suites by Hilton - Roseville, CA

(2022-01 - 2023-01)

• welcomed guests and provided professional customer service during check-in and check-out.
• Answered phones, scheduled reservations, and responded to guest questions and concerns.
• Processed payments and maintained accurate guest records.
• Assisted with resolving guest issues to ensure positive Hotel experiences.
• Maintained organization and cleanliness of front desk and lobby areas.
• Worked efficiently in fast-paced hospitality environment while multitasking daily responsibilities.

Direct Support Professional (DSP) - Strategies to Empower People - Sacramento, CA

(2021-01 - 2022-01)

Flexible and available for various shifts, including evenings, and weekends.

• Assisted individuals with developmental, behavioral, and intellectual disabilities.
• Supported clients with daily living activities, transportation, and community involvement.
• Maintained documentation and followed individualized care plans.
• Encouraged independence while ensuring client safety and well-being.
• Demonstrated patience, communication, and problem-solving skills while providing quality care.
• Assisted with behavioral support and daily routines in residential and community settings.

High School Diploma - California Conservation Corps (2013-01)