Customer Service Representative - Big Lots - Sunrise, FL
(2025-01 - 2026-02)
- Handled a high volume of inbound customer service calls with professionalism, patience, and a focus on delivering exceptional support
- Provided accurate information, resolved customer inquiries, and completed service requests while maintaining a calm and solution-oriented approach under pressure
- Navigated multiple computer systems simultaneously to research issues, input customer data, and document all interactions with strong attention to detail
- Demonstrated excellent verbal and written communication skills to ensure clarity and understanding in every customer engagement
- Adapted quickly to call scripts, internal knowledge bases, and evolving policy updates to maintain consistent service quality
- Collaborated with remote team members to share best practices, achieve performance goals, and contribute to a supportive virtual work environment
Customer Service Representative - Wingstop - Sunrise, FL
(2023-01 - 2026-02)
- Respond to daily high volume incoming calls, delivering professional customer service while gathering information and resolving inquiries efficiently
- Demonstrate empathy and active listening to understand customer needs, de-escalate concerns, and provide clear solutions
- Navigate multiple software systems simultaneously to enter accurate member details and document interactions
- Utilize online mapping tools to support location-based requests and assist in service coordination
- Maintain performance standards by meeting productivity goals and following call center procedures
Cashier/Customer Service - McAllister's Restaurant - Sunrise, FL
(2022-01 - 2026-02)
- Greet customers with a friendly and professional attitude to create a welcoming dining experience
- Take customer orders accurately and communicate clearly with team members
- Assist with basic food preparation while following food safety and sanitation standards
- Maintain cleanliness and organization of workstations, dining areas, and service counters
- Work collaboratively with team members to ensure efficient service during peak hours
- Learn menu items, daily specials, and procedures to confidently assist customers
- Follow all company policies, procedures, and safety guidelines
