Sylvia Mason

Passionate NHA certified Phlebotomist, eager to make a difference in healthcare. An organized, dependable, and excited candidate skilled at balancing multiple priorities with a positive attitude. Interested in specimen processing specific opportunities with a willingness to discuss additional responsibilities to meet team goals to find the right fit.

Phlebotomist at Harvard University Health Services (HUHS)– Quest Diagnostics (2024-07 – Present)

• Prepared and manifested specimens for delivery to testing labs in time sensitive settings: Room temperature, Refrigerated, Frozen, Serum, Plasma, Whole Blood, RBC, Platelet-Poor Plasma, Blood Cultures, Stool, FIT Cards, Urine (aptimas/urinalysis/cultures/24-hour urine), Swabs (aptima orange/e-swab/VCM), Irreplaceable Specimens (skin/nails/biopsies), Para-click Pinworm Collections, Semen, Saliva, Sputum, Stones, Paps, Blood Smears, H-pylori Breath Tests
• Performed quality checks before sending specimens for testing
• Retrieved specimens from each department of the facility to bring to the lab for processing
• Maintaining logs and filling out forms relevant to processing and specimen pick up
• Advised lab staff in draw technique, processing, and reception
• Organized the restocking of supplies and completion of maintenance logs
• Worked with HUHS practice manager to improve workflow and efficiency between the lab and wider HUHS medical facility
• Represented the lab in discussions with HUHS and Quest management
• Trained and onboarded five staff members, two freshly off their externship
• Opened and closed lab
• On call after shift to assist closing staff
• Ran the front desk, answering patient questions and concerns while assisting with the sign in process
• Prepared lab orders for draws through both PNC and Quanum EMR systems
• Made calls on behalf of doctors to add tests and request pick up of STAT specimens
• Answered the phone to assist both patients and HUHS staff
• Contacted doctors to sort out complications or missing info for lab orders
• Drew patients ages 16 to 100, in the lab as well as various exam rooms throughout the facility
• Assisted with many difficult draws, often requiring hand draws
• Painless draw technique

Phlebotomist at Brockton Neighborhood Health Center (2024-03 – 2024-06)

• Used Epic and Care360 Electronic Medical Records to prepare requisitions
• Drew blood using straight and butterfly needles
• Explained how to do at home tests to patients
• Processed specimens including stool, FIT cards, urine, and biopsies, preparing them to be sent out of the lab
• Trained and assisted students (15 total)
• Answered questions from staff throughout the health center
• Identified and resolved order errors in collaboration with clinic staff as well as independently
• Restocked phlebotomy supplies, replaced filled sharp containers, and sorted tubes by patient
• Cared for patients who passed out in the lab
• Prepared myriad tests for mailing
• Skilled in centrifuge setup and operation
• Worked in a fast-paced environment while understaffed

Internet Technical Support at ServerPlus (2020-04 – 2020-08)

• Ran customers through internet troubleshooting via phone, documented information during live calls
• Reviewed user feedback and customer support tickets to identify pain points within public user base
• Set up hardware and software in optimal configurations to meet network performance requirements
• Diagnosed and executed resolution for network and server issues
• Handled online payment processing

Inventory Specialist at RGIS (2019-07 – 2019-11)

• Recorded information, shortages, and discrepancies to keep records current and accurate
• Completed physical inventory counts
• Monitored and adjusted inventory levels to meet customer needs and demands
• Worked as a team to individually scan items and do inventory for various store chains, moving at a fast pace without sacrificing quality

Art Consultant and Care Coordinator at Art Signals Studio (2018-08 – 2019-02)

• Managed three pillars of the business; running the bookshop, video rentals, and pottery
• Engaged with customers to determine project needs and offer technical artistic guidance
• Operated terminal console and cash register, maintained storefront, and categorized product for distribution
• Reached out to potential clients and offered in person one-on-one instruction
• Gracefully resolved customer complaints and difficulties

Main Cashier at Family Dollar (2017-12 – 2018-05)

• Helped customers complete purchases and locate items
• Assisted customers by answering questions and fulfilling requests
• Performed store opening, closing, and shift-change actions
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
• Maintained stock to meet expected customer demand
• Processed both cash and card purchases and returns
• Reconciled daily totals to maintain balanced and compliant ledgers

Warehouse Worker at Amazon (2017-09 – 2017-11)

• Cleaned and maintained warehouse in compliance with OSHA safety standards
• Checked packages and merchandise for damage and notified vendors
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network
• Assisted in receiving, stocking and distribution of merchandise
• Assembled pallets and crates for secure transportation of materials
• Surrounded items in cling film and tape to protect from damage
• Loaded and unloaded materials onto and off trucks for fast shipment

Phlebotomy Technician Program in Phlebotomy – Roxbury Community College

High School Diploma – Pacifica Christian High School