Operations & Fraud Assistant - Industrial and Commercial Bank of China - Manhattan, New York, USA
(2025-04)
- Manage daily operations within the card and fraud operations department, including account opening/closing, transaction review, payment processing, and delinquency management.
- Review and monitor transactions to identify potentially fraudulent activity and ensure compliance with internal procedures and regulations.
- Resolve customer disputes and inquiries with a focus on accuracy and customer satisfaction.
- Maintain and update reports and logs to ensure the accuracy of financial and operational data.
- Collaborate with other teams to improve process efficiency and ensure adherence to KYC and other regulatory procedures.
- Ensure all processes are aligned with the organization's financial and business strategies.
Assistant Vice President - Hong Kong and Shanghai Banking Corporation - Hong Kong, China
(2017-07 - 2021-11)
- Supported relationship managers in delivering exceptional service to high-net-worth clients, ensuring client needs are met in a timely and efficient manner.
- Acted as a key liaison between the bank and its clients, resolving queries related to account management and transactions.
- Built and maintained strong relationships with clients to ensure retention and satisfaction.
- Oversaw and assisted with complex customer service requests and daily operational tasks
- Monitored and analyzed client accounts, identifying opportunities to offer additional services and enhancing the client experience.
Marketing Executive - Ming Pao Newspaper Limited - Hong Kong, China
(2016-04 - 2017-06)
- Coordinated on-going marketing program, research and analysis
- Provided clerical and administrative support to marketing department
- Developed marketing plans and promotion strategies
- Planned and executed marketing activities including marketing materials
Marketing Executive - Jones Lang LaSalle Limited - Hong Kong, China
(2014-09 - 2016-03)
- Effectively communicated with tenants while satisfying their needs
- Assisted property manager and senior staff with carrying out daily operation of property including monitoring property maintenance, cleaning and security
- Handled enquiries and complaints of customers and visitors
- Conducted market research and analysis
