Taiylor .h
Customer Service Representative
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About
Motivated individual with strong communication skills and a proven ability to resolve member complaints effectively.
Experience in customer service includes processing transactions accurately and educating clients on policies. Known for a positive attitude and team-oriented mindset, ready to contribute to a dynamic workplace.
Experience
Customer Service Representative at Planet Fitness (2026-02 – Present)
- Resolved member complaints by providing timely and effective solutions.
- Educated members on gym policies and membership options clearly.
- Supported a clean and welcoming environment through regular maintenance tasks.
- Assisted members with inquiries and account management in a friendly manner.
- Processed membership sign-ups and renewals accurately for seamless service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed customer transactions efficiently and accurately.
Colorguard/Winterguard Captain at Stuart W. Cramer Raging Storm Marching Band (2023-08 – 2024-05)
- Land of the Sky Marching Band Competition Grand Champions
- Pirate Cove Classic Grand Champions
Stuart Cramer Raging Storm Marching Band (2023-08 – 2023-12)
- Guided and supported students and teachers during county-wide event to enhance educational experience.
Gaston County Fanfare Guide (2023-08 – 2023-12)
- Engaged with children and adults, organized instruments and uniforms, and supervised students to ensure smooth operations.
Education
Bachelor of Science in Biology – University of North Carolina At Charlotte (2028-12)
High School Diploma in Band / Orchestra / Chorus, Performing Arts / Theater – Stuart W. Cramer High School
