Tajera Tate

Experienced hospitality professional with over six years of experience in hospitality, including two years as a Front Desk Supervisor with Hilton Garden Inn and 2 years as a Front desk Manager. Seeking a Front Desk Manager position to lead front office operations, ensure excellent guest service, and support efficient daily hotel performance through strong leadership and organization.

Front Office Manager - Hilton Grand Vacation Club

(2021-01 - 2026-02)

• Supervise daily front office operations, including check-in, check-out, and reservations
• Lead, train, and schedule front desk staff to ensure optimal performance and coverage
• Deliver outstanding customer service and resolve guest complaints in a timely, professional manner
• Monitor room availability, bookings, and occupancy rates to maximize revenue
• Ensure accurate handling of billing, payments, and financial transactions
• Maintain knowledge of hotel policies, procedures, and safety standards
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met
• Prepare daily reports, track performance metrics, and manage front desk budgets
• Ensure compliance with company standards and provide a welcoming, professional environment

Apple Pay Advisor - Concentrix

(2020-01 - 2021-12)

• Assist customers with setting up and using Apple Pay on compatible devices
• Troubleshoot issues related to payments, card linking, and transaction errors
• Educate users on features, security, and best practices for digital payments
• Handle sensitive financial information with confidentiality and accuracy
• Resolve customer concerns efficiently while delivering excellent service
• Document interactions and escalate complex technical or account issues when needed
• Stay updated on Apple Pay features, policies, and system updates
• Collaborate with internal teams to improve customer experience and service quality

Front Desk Supervisor - Hilton Garden Inn

(2018-01 - 2020-12)

Supervised front desk operations for a 150+ room property, overseeing a team of 6 front desk associates.

• Trained, coached, and evaluated staff to ensure exceptional guest service and adherence to Hilton brand standards
• Assisted with scheduling, shift coverage, and payroll coordination
• Resolved guest concerns promptly and effectively, achieving a 20% increase in guest satisfaction scores
• Coordinated with housekeeping and maintenance to ensure smooth daily operations

Front Desk Agent - Homewood Suites by Hilton

(2016-01 - 2018-12)

• Handled guest check-ins, check-outs, and reservations with accuracy and professionalism
• Assisted guests with inquiries, local recommendations, and loyalty program enrollment
• Processed payments, balanced cash drawers, and managed nightly reports
• Recognized for consistently achieving top guest satisfaction survey scores

High School Diploma - Boyd Anderson (2014-05)

A.S - Hospitality and Tourism Management - Valencia College (2022-05)