Talia Washington

Customer-focused insurance professional with progressive experience across multiple departments at Farmers Insurance. Demonstrated ability to resolve complex policy inquiries, support agents and customers, and operate effectively in high-volume, regulated environments.

Licensed

Property & Casualty Producer with a strong interest in internal advancement and long-term career growth.

Advantage Customer Care Representative (Advertising) - Farmers Insurance - Remote

(2025-11)

• Serve as primary contact for customers and agents regarding coverage, billing, rates, and policy reviews.
• Resolve moderately complex insurance inquiries while ensuring compliance with underwriting and legal guidelines.
• Communicate effectively via phone, chat, and email while navigating multiple systems.
• Collaborate with Policy Support, Claims, and Underwriting partners to deliver timely resolutions.
• Identify trends and recommend workflow or service improvements.

Customer Care Representative – Policy Support (Auto, Home, Umbrella) - Farmers Insurance - Austin, TX

(2023-03 - 2025-11)

• Managed high-volume policy administration requests while meeting quality and productivity expectations.
• Interpreted coverage guidelines and utilized internal knowledge systems to deliver accurate responses.
• Documented customer interactions clearly to ensure compliance and continuity.

Customer Service Representative - Celink - Austin, TX

(2021-06 - 2022-08)

• Handled inbound, outbound, and blended call campaigns supporting active and defaulted mortgage accounts.
• Explained delinquency options, collected payment information, and de-escalated borrower concerns.
• Met or exceeded call center performance metrics in a high-volume environment.

Host / Customer Service Representative - St. David's North Austin Medical Center - Austin, TX

(2020-08 - 2021-04)

• Provided customer service support to patients, nurses, and guests in a healthcare setting.
• Accurately entered patient information, managed orders, and ensured adherence to dietary guidelines.

Bachelor of Arts - Psychology - University of Arizona Global Campus (UAGC) (2027)

Psychology Coursework (No Degree) - Huston-Tillotson University

High School Diploma - Legacy High School