Customer Success Leader
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I help companies retain and grow their customer base by providing expert Customer Success Management services. With over 15 years of experience in SaaS, tech, and media industries, I specialize in onboarding, training, upselling, QBRs, and building strong client relationships. I also offer consulting for customer success strategies, process optimization, and retention planning. Fluent in English and Spanish.
With over 15 years of experience in Customer Success and Account Management, I’ve led enterprise portfolios in SaaS, tech, and media industries. I’ve worked with high-profile clients like Disney, Zoom, and Coca-Cola, specializing in onboarding, client retention, QBRs, upselling, and cross-functional collaboration. My work has consistently driven revenue growth, increased client satisfaction, and reduced churn.
Bachelor’s Degree in Systems Engineering, complemented by certifications in PMP, AWS Cloud Practitioner, Microsoft Azure Fundamentals, and FinOps. My technical and strategic background equips me to manage complex customer relationships and drive impactful business outcomes.
