Tamara Monroy

Check in Guests and Welcome them under Forbes Standards Expectations Verify Credit Cards and cash handling Offer amenities and upsell for Reservations

Reservations Department Agent - Otesaga Hotel and Resort

(2026-02)

• Check in Guests and Welcome them under Forbes Standards Expectations
• Verify Credit Cards and cash handling
• Offer amenities and upsell for Reservations
• Communicate with Concierge, Accounting and Reservations team in regards to guests needs
• Handle and coordinate dinner reservations with F&B Department
• Give recommendations to guests for outdoor activities and restaurants off premise
• Give quotes for future bookings at the hotel as well as handle amenities for them

Front Desk Receptionist - Otesaga Hotel and Resort

(2025-08 - 2026-02)

• Check in Guests and Welcome them under Forbes Standards Expectations
• Verify Credit Cards and cash handling
• Offer amenities and upsell for Reservations
• Communicate with Concierge, Accounting and Reservations team in regards to guests needs
• Handle and coordinate dinner reservations with F&B Department
• Give recommendations to guests for outdoor activities and restaurants off premise

Catering Team Member - Chef Deanna Catering Inc

Seasonal

• Transport food from main kitchen to onsite location
• Help prep cook appetizers
• Set up food platters and main tables
• Pass out appetizers and clean up during main events (weddings, wedding rehearsals, dinner parties, office parties, etc)
• Communicate with Chef about service afterwards
• Helping with clean up after event

Bartender/Server - Bluestone Restaurant and Pub - Delhi, NY

Seasonal Golf

• Greet customers and manage phones
• Take reservations and set up tables
• Prepare alcoholic beverages and cocktails for guests
• Wait on tables and inform them of daily specials
• Be aware of events happening on the premise
• Serve at catering events

Bartender/Server - O'Neils Shire Pub - Delhi, NY

(2023-08 - 2024-05)

• Greeted customers
• Waited on tables and was familiar with rotating specials
• Prepared alcoholic beverages and mixed drinks for customers at bar as well as for other servers
• Took phone orders and bagged to go orders
• Waitressed at events for buyouts
• Opened and closed restaurant
• Managed POS system and access to safe

Internship - MagPies on Pinkstreet - Andes, NY

(2023-08 - 2023-12)

• Worked once a week for 5hrs learning skills preparing pies
• Learned to work with different fillings (fruit, nuts, custards)
• Worked how to create desserts on a mass scale
• Washed and cut fruits for prep work
• Helped prepare and roll out pie crusts from dough to cookie crusts

Assistant General Manager - Broadstreet Oyster Co - Santa Barbara, CA

(2022-12 - 2023-08)

• Worked with different wineries and breweries, to create a local portfolio of beer and wine for the establishment to sell
• Handled inventory and alcohol ordering
• Created schedules and handled time off requested by employees
• Helped customers pair their meals with beer and wine that is consistently in rotation and always staying up to date with what's being sold
• Training new employees with what is expected in the establishment
• Cash handling and doing sales reports at end of day, as well as making bank deposits
• Being familiar with food allergies at all times to make sure customers are safe
• Handled online orders

Host - Outback Steakhouse - Oxnard, CA

(2021-12 - 2022-03)

• Greet customers and seat them accordingly to waiters sections
• Answer phone, taking to-go orders, and charging orders whether it be with POS or Cash
• Handle online orders, bag orders and help distribute to third-party delivery companies accordingly
• Help bus tables and keep establishment clean

Cashier/Bartender (Beer and Wine Only) - Broadstreet Oyster Co - Malibu/Santa Barbara, CA

(2021-04 - 2021-12)

• Greet customers to the establishment and proceed to explain specials of the day
• Help customers pair their meals with beer and wine that is consistently in rotation and always staying up to date with what's being sold
• Stocking throughout the day and helping with inventory
• Training new employees with what is expected in the establishment
• Cash handling and doing sales reports at end of day
• Being familiar with food allergies at all times to make sure customers are safe
• Handled online orders

Waitress - Lalo's Family Restaurant - Oxnard, CA

(2018-05 - 2021-03)

• Greeting all customers to the establishment
• Taking orders and offering advice on the menu
• Making prepared mixed drinks for tables
• Answering the phone for take out orders, reporting them to the kitchen and bagging them
• Memorized breakfast lunch and dinner menus, offered specials and promoted new dishes to customers
• Promoted alcoholic beverages to Adults over the age of 21
• Was allowed to charge tables when they paid with credit/debit cards
• Covered as a manager/cashier when was required or needed
• Took plates, refills, and pre-bused tables
• Did deliveries during Covid Pandemic
• Helped train new incoming staff

Mentorship - Catholic Charities

Bachelor's of Business Administration - Hospitality Management - State University of New York of Delhi (2023 - 2026)

Associate's Degree for Transfer - Oxnard College (2023)

High School Diploma - I.E Elvira Garcia Y Garcia (2011-03 - 2013-12)