Tami Rock

Experienced customer service professional with a strong background in retail sales, cash handling, front desk operations, hospitality, and restaurant management. Skilled at assisting customers, resolving concerns, handling transactions, maintaining organized work areas, and working effectively with customers and coworkers. Reliable, friendly, and ready to return to the workforce in a customer service position.

Cashier / Cook - CBI

(2023-01 - 2025-12)

• Provided friendly and efficient customer service.
• Operated cash register and handled customer transactions.
• Prepared food while following safety and cleanliness procedures.
• Assisted customers with orders and questions.
• Maintained an organized and clean work environment.

Sales Associate - Kringles

(2022-06 - 2022-12)

• Assisted customers with purchases and product selection.
• Operated POS and handled cash and credit transactions.
• Provided courteous, attentive customer service.
• Maintained merchandise and organized the sales area.

Assistant Manager - IHOP - Branson, MO

(2016-04 - 2017-09)

• Supervised daily restaurant operations and customer service.
• Assisted with employee scheduling, training, and team coordination.
• Handled customer concerns and worked to resolve problems.
• Assisted with cash handling, food service, labor, and store operations.

Front Desk Receptionist / Office Assistant - Ozark Valley Inn

(2015-08 - 2016-03)

• Greeted guests and provided front desk assistance.
• Answered phones and assisted customers with questions and requests.
• Handled office responsibilities and maintained organized records.
• Provided professional and welcoming guest service.

Associate Manager - Cracker Barrel Old Country Store - Joplin, MO

(2010-06 - 2013-02)

• Assisted with all areas of restaurant operations.
• Provided customer service and addressed guest concerns.
• Assisted with employee supervision, training, and daily operations.
• Completed extensive management training covering restaurant operations and controllable costs.

General Manager - IHOP - Branson, MO

(2009-09 - 2010-05)

• Managed daily restaurant operations and customer service.
• Supervised employees and assisted with hiring and training.
• Monitored labor, food costs, and employee performance.
• Handled customer concerns and maintained service standards.

Dining Room Manager - IHOP - Branson, MO

(2008-09 - 2009-08)

• Supervised dining room operations and customer service.
• Assisted guests and handled customer concerns.
• Supported employees and maintained efficient restaurant operations.

College Degree - Cosmetology - DuQuoin Beauty College (1989-04 - 1990-04)

High School Diploma or GED

Coursework toward Bachelor's degree - Criminal Justice - Colorado University Online