Patient Financial Counselor & Account Manager
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Healthcare Financial Counselor and Account Manager with over 26 years of expertise in financial administration, excelling in operational excellence and revenue growth within healthcare settings. Demonstrates robust skills in strategic planning, navigating complex insurance landscapes, data analysis, and streamlining billing and collection procedures to enhance customer satisfaction and ensure precise account management. Committed to delivering innovative solutions and improving patient experiences through collaborative and forward-thinking strategies.
I have over two decades of expertise in the healthcare industry. My role at CCRM-VB Fertility leverages my financial acumen and people-centric approach to enhance healthcare delivery.
At The New Hope Center, my development of the C.A.R.E.S.© Fertility Financial Program is a testament to my commitment to innovating solutions that improve both clinic revenue and patient experiences.
My dedication to process improvement and meticulous attention to detail has consistently led to cost reductions while elevating patient care standards.
I fully enjoy helping patients navigate the insurance and financial aspects of care, to assist them with achieving their goal of starting or expanding their families.
I believe fully in providing only the highest level of patient care and customer service, and always strive to make every patient's journey a bit easier though my efforts.
Bachelor Degree in Business Administration