Human Resource and Payroll Administrator - Mills Automotive Group - Pineville, NC
(2025-06)
- Handled Human Resource and Payroll aspects for 5 car dealerships in Louisiana and Georgia
- Processed background checks, drug screens and caliper test for candidates
- Onboarded all new hire candidates by adding them in Paycom, our Hireology system, and Employee Navigator benefit system.
- Processed E-Verify
- Onboarded employees who terminated from the company
- Processed Unemployment Claims
- Processed Interrogatory Letters for Garnishments
- Processed Worker Compensation claims
- Handled FMLA for my locations
- Processed OSHA requirements
- Processed Semi-Monthly payrolls for all 5 dealerships
- Managed vacation balances for my locations manually until they are fully set up in Paycom
- Unloaded 401k and HSA files after each Semi-Monthly Payroll
- Assisted with open enrollment and any benefit inquiries throughout the year for my dealerships
- Assisted with Workers Compensation, and 401k Audits
HR Specialist - Mecklenburg County Government - Charlotte, NC
(2022-01 - 2025-05)
- Taking multiple inbound and direct calls daily
- Answering multiple emails daily
- Working Cherwell tickets once or twice a week
- Working team emails and voicemails once per week
- Running New Hire Orientation once every other month and sending the information to Talent Acquisition and Security
- Running Cobra process and mailing out packets twice a month
- Running LOA Billing process and mailing out invoices twice a month
- Sending repayment agreements to employees that owe LOA Billing amount
- Handling Leave of Absence –FMLA management cases and answering FMLA policy questions
- Adding new hires to Peoplesoft
- Setting up benefits in Peoplesoft
- Assisting with Benefit enrollment and benefit questions
- Answering HR Policy questions
- Setup transfers, promotions, reassignments, position changes, bilingual pay, College tuition reimbursement payments, equity adjustments, and interim pay in Peoplesoft
- Assist with processing Dependent Age Out and Dependent Failed Reports.
Compensation Analyst - APC Temp Agency working with Mecklenburg County - Charlotte, NC
(2021-08 - 2022-01)
- Preparing Position Control Forms, and Personnel Action Requests
- Answer emails from other departments
- Entering Salary Surveys
- Entering and reviewing excel spreadsheets
- Preparing SOPs for Compensation procedures.
Payroll Specialist - Magic One Auto - Charlotte, NC
(2019-08 - 2021-08)
- Entered payroll for 200 employees on Bi-weekly and Semi-Monthly frequency
- Answering phones
- Assisted with Onboarding and entering employees in Paycom's Payroll/HR system
- Filing
- Assisted with Account Payables when AP Specialist was out of the office
- Answered questions regarding garnishments and taxes
- Setup garnishments and deductions in Paycom
- Kept track of Insurance deductions by setting up spreadsheets
- Processed Employee Receivables through payroll
- Sent Employee Receivable letters to employees
- Assisted with Technical issues.
Accounting Administrator - APM Terminals (employed by Talent Bridge) - Charlotte, NC
(2018-12 - 2019-08)
- Enter Work Orders into Depot for the Elizabeth, NJ terminal
- Send EDI files through Depot
- Approve estimates in MercPlus and Newport Systems
- Answer emails from GSC to reconcile estimate amounts
- Enter Misc Repair Loads into Medlog
- Answer client and terminal emails in a timely manner
- Wrote Standard Operating Procedures for my position.
Client Retention Specialist - ADP - Alpharetta
(2011-09 - 2018-11)
Started out as a Client Service Representative from 2006-2007. Was promoted to the Control Team in 2007. Was promoted to the Client Retention Team in 2011.
- Processed payroll for clients who was at risk for terming services
- Employee count ranged from 1-50 employees
- Processed multistate payroll
- Assisted Inbound with processing payrolls for multiple clients
- Worked on special projects, such as the Corporate Escalation Reports, and Multicase reports
- Took escalation calls from inbound associates, and resolved their issues
- Spoke with Corporate Escalation clients, and resolved their issues
- Setup clients that have FED ID changes
- Assisted Client Service with incoming calls during peak times of the day and year
- Assisted with FMLA questions
- Worked to resolve tax issues for escalated clients
- Assisted the amendment team with processing amendments
- Worked to retain client businesses by effectively reducing their costs, addressing their concerns, and resolving their issues
- Setup jurisdictions, and garnishments for clients
- Made agency calls to the IRS and State agencies over tax issues
- Contacted clients that submitted Net Promoter Surveys, and Client Experience Surveys
- Have knowledge of the general ledger structure, and balancing of transactions
- A base knowledge of general journals and reporting
- Assisted in the quarter close process so our tax team could file the quarterly returns
- Assisted inbound associates with Technical Support issues
- Contacted clients for wires if their payroll was over threshold
- Processed direct deposit payroll reversal from SAP
- Processed credit requests through Oracle.
