Tammy Kruger

Healthcare billing, revenue cycle, and medical office management professional with extensive experience in medical billing, claims submission, accounts receivable, denial follow-up, payment posting, credentialing, insurance verification, referrals, prior authorizations, documentation review, and billing accuracy audits. Strong background supporting specialty practices and durable medical equipment billing across office, hospital, nursing home, and home-visit settings. Dependable and detail-oriented with strong communication, accurate data entry, HIPAA compliance, workflow improvement, staff support, and the ability to succeed in both remote and in-office healthcare environments.

Billing Coordinator - Yanke Bionics - Akron, Ohio

(2022-03 - 2026-01)

• Processed durable medical equipment billing for office, hospital, nursing home, and home-visit services.
• Reviewed charts and documentation for accuracy before claim submission, helping reduce billing errors and support cleaner claims.
• Audited daily billing activity and verified claim details for insurance processing.
• Tracked billing errors by office and county using Excel spreadsheets and prepared month-end reports identifying top error trends.
• Communicate recurring documentation and billing issues to office managers to improve claim accuracy and reduce repeated errors.
• Used billing audit results to identify process issues, improve documentation accuracy, and support stronger billing performance across multiple office locations.
• Supported accounts receivable and revenue cycle workflow through accurate data entry, follow-up, reporting, issue resolution, and communication with office managers.

Office Manager - Diabetes and Endocrinology Associates of Stark County, Inc. - Canton, Ohio

(2013-09 - 2022-03)

• Managed full revenue cycle activities for a specialty medical practice, including billing, accounts receivable, electronic claims, insurance payments, payment posting, deposits, daily close, and month-end close.
• Completed credentialing paperwork for insurance companies, hospitals, healthcare facilities, and provider organizations.
• Created Excel spreadsheets to track billing needs, daily worklists, outstanding balances, follow-up progress, and monthly A/R reports, helping identify trends, monitor collections, and keep the revenue cycle organized.
• Coordinated referrals, prior authorizations, insurance verification, appointment scheduling, testing coordination, patient check-in, and patient check-out.
• Resolved patient and insurance billing questions while maintaining professional communication and HIPAA compliance.
• Reconciled checking and savings accounts and supported accurate financial records for office operations.
• Maintained compliance-focused office procedures, completed monthly audits, and supported Meaningful Use requirements.
• Supervised office staff, supported physicians, coordinated employee and physician vacation schedules, assisted with payroll, and helped maintain smooth daily operations.
• Interviewed potential employees, supported hiring decisions, assisted with employee evaluations, and helped maintain appropriate staffing coverage.
• Worked with vendors, service companies, and insurance brokers to support office systems, patient services, and employee medical and dental benefits.
• Negotiated a new phone system and wrote the office financial policy to improve practice operations and patient account procedures.
• Used medical office software, spreadsheets, and documentation tracking to manage billing, reporting, schedules, and office workflow.

Office Manager - Premiere Family Practice - Massillon, Ohio

(2012-12 - 2013-07)

• Helped launch operations for a new medical practice, including billing, credentialing, scheduling, front-office workflows, and patient-service processes.
• Managed office staff and physician support needs during the launch of the practice, helping establish organized administrative, billing, and patient-service processes.
• Processed credentialing paperwork for insurance companies and supported billing for office, hospital, and nursing home services.
• Posted office and insurance payments, completed daily banking, supported payroll, and maintained accurate account records.
• Coordinated payroll support, staff scheduling, physician meeting preparation, and daily office problem-solving.
• Verified referrals, scheduled appointments, coordinated testing, answered phones, and supported patient account questions.
• Processed pre-certification paperwork and assisted with provider letters, patient check-in, and daily office operations.

Office Manager - Pulmonology and Critical Care Physicians, Inc. - Canton, Ohio

(1999-04 - 2012-12)

• Managed physician and hospital billing, accounts receivable workload, payment posting, and deposit processing for a high-volume specialty practice.
• Completed daily and month-end closing activities and supported insurance company and facility credentialing.
• Managed office staff and supported multiple pulmonologists and a certified nurse practitioner in a high-volume specialty practice.
• Coordinated physician and staff vacation schedules, supported on-call scheduling, interviewed new staff, and completed employee evaluations.
• Verified referrals, followed up with patients and insurance contacts, and coordinated ordered testing including PFTs, CT scans, PET scans, chest X-rays, and lab work.
• Processed pre-certifications and supported accurate documentation for billing and patient care coordination.
• Maintained patient confidentiality while supporting physicians, clinical staff, and patients in a busy specialty environment.

Billing/Collections Specialist - Cardiology One - Canton, Ohio

(1995 - 1999)

• Processed billing for office visits, hospital services, and outpatient testing for cardiology physicians.
• Managed accounts receivable follow-up and processed claim denials.
• Posted insurance payments, completed daily deposits, and supported daily and month-end close activities.
• Answered billing questions by phone and provided patient account support.

High School Diploma - GlenOak High School (1988)

HIPAA and Compliance Continuing Education Certificate - Compliance Solutions (2007 - 2012)