Tasha Jones

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Merchandising Supervisor - Kohls Department Store - Exton, PA

(2023-03)

Built motivated team to consistently accomplish operations goals and exceed performance target

• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Trained new team members on proper and safe use of tools and equipment.
• Assigned tasks to team members to complete within designated time
• Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
• Collaborated closely with store managers to ensure consistency in merchandising standards across all locations.

Operations Manager - Bed Bath & Beyond - Montgomeryville, PA

(2012-07 - 2023-03)

Runs Bedding and Bath Departments in fast paced, customer service oriented environment

• Perform Leader on Duty responsibilities daily
• High level of communication with Store Manager in setting up merchandising plans for the floor while maintaining a high level of customer service on a consistent basis
• Train floor associates on product knowledge in the department as well as training them on honing their customer service skills
• Bridal consultant in the building as well as knowing many aspects of that portion of the store and the service portion like Front End responsibilities and closing the cash office
• Do weekly ordering of merchandise for the Bedding and Bath Departments
• Store key carrier
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Developed empowering employee culture focused on equipping employees to independently meet customer needs.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Communicated with managers of other departments to maintain transparency.

Sales Area Manager - BonTon Stores Inc - Allentown, PA

(1999-07 - 2012-07)

• Communicate with senior management in increasing department sales
• Merchandise sales floor with the continuing influx of goods
• Perform Manager on Duty responsibilities
• Store key carrier
• Lead and train on the Customer First atmosphere

Customer Service Supervisor - Weis Markets - Pottstown, PA

(1996-05 - 2000-02)

• Supervised and trained cashiers
• Worked with managers and department leads
• Responsible for running customer service center
• Counted funds in registers as well as occasionally completing daily deposit
• Ordered and stocked products for several aisles in store

BA - Management, Marketing - Baker College (2008-05)